At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Senior Manager, Applied Research – Shipping AI
At eBay, we don’t just enable commerce—we shape how the world connects, trades, and thrives. If you’re driven by innovation, impact, and building at global scale, join us in redefining the future of e-commerce.
About the Team
Our Shipping team sits at the core of the end-to-end e-commerce experience. From influencing purchase decisions to ensuring a seamless post-purchase journey, we power trust and satisfaction for millions of buyers and sellers worldwide.
We build and deploy advanced machine learning systems to tackle complex logistics challenges—accurate delivery predictions, cost optimization, carrier network modeling, and more. Operating at massive scale, we leverage modern MLOps to deliver high-performance, low-latency solutions across a global marketplace.
The Opportunity
We are building a next-generation Shipping Intelligence Platform powered by advanced AI technologies including deep learning, NLP, and large language models (LLMs).
We are seeking a Senior Manager, Applied Research to lead a high-impact team of researchers and engineers. This leader will drive innovation from ideation to production—delivering scalable AI systems that directly impact customer experience, operational efficiency, and business outcomes.
This is an opportunity to:
Lead & Grow Talent: Build, mentor, and lead a high-performing team of applied researchers and ML engineers.
Drive AI Innovation: Define and execute the AI/ML roadmap for shipping intelligence, leveraging NLP, LLMs, recommender systems, and multimodal learning.
Deliver at Scale: Own the end-to-end lifecycle—from research and prototyping to production deployment in a high-volume, low-latency environment.
Influence Product & Strategy: Partner with Product, Engineering, Analytics, and Operations leaders to shape the future of shipping experiences on eBay.
Advance Personalization & Recommendations: Drive strategies that improve discovery, engagement, and conversion across the marketplace.
Leverage Big Data: Work with large-scale structured and unstructured datasets, including multimodal inventory and user behavior data.
Optimize Marketplace Outcomes: Improve delivery speed, reduce shipping costs, and enhance accuracy in global logistics and classification systems.
Champion Technical Excellence: Establish best practices in MLOps, experimentation, and scalable system design.
What You Bring:
MS/PhD in Computer Science, Machine Learning, AI, or a related field (or equivalent practical experience)
10+ years of experience in ML/AI or software engineering, with significant leadership experience
:Proven track record of leading applied research or ML teams in fast-paced, production-driven environments
Experience building and deploying production-grade ML systems at scale
Strong background in Machine Learning, Deep Learning, NLP, and Large Language Models
Hands-on experience with cloud platforms, big data pipelines, and distributed systems
Proficiency in programming (e.g., Java, Scala, Python) and high-scale web applications
Experience publishing research, patents, or technical thought leadership is a plus
Ability to translate cutting-edge research into real-world impact
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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Skills Required
- MS/PhD in Computer Science or related area
- 8 years of relevant work experience in Engineering / Machine Learning / AI
- Experience leading a nimble applied science team
- Experience in Machine Learning, Deep Learning, Natural Language Processing
- Experience in production engineering practices in an OO language
- Previous publications experience is a plus
eBay Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eBay and has not been reviewed or approved by eBay.
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Healthcare Strength — Medical, dental, and vision coverage begin on the date of hire, complemented by mental health resources, an EAP, disability coverage, FSAs, and wellness initiatives.
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Leave & Time Off Breadth — A robust mix of PTO, paid holidays, flexible work styles, parental leave, and a four‑week paid sabbatical after five years supports work‑life balance.
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Equity Value & Accessibility — Total compensation commonly includes stock components, with access to an employee stock purchase plan at a discount and stock awards enhancing overall packages.
eBay Insights
What We Do
eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. Our portfolio of brands includes eBay Marketplace and eBay Classifieds Group, operating in 190 markets around the world. We offer sellers the ability to grow a business with little barrier to entry regardless of size, background or geographic location. We never compete with our sellers. We win when our sellers succeed. Buyers who shop on our Marketplace and Classifieds platforms enjoy a highly personalized experience with an unparalleled selection at great value.
