Senior Salesforce Manager

About the teamWe are the B2B Frontline Authority Systems Technology Team. We are part of the Frontline Enterprise Technology Team, which is part of the Core Technology organization at Zillow! We build and maintain systems used by sales and service operators across 10 of Zillow’s B2B lines of business including Premier Agent, Rentals, and ShowingTime+. We focus on solving frontline operator problems with technology and strive to supercharge our internal customers with automation and simplification, driving productivity and efficiency metrics. Because we believe it improves our return on investment, we leverage established platforms like Salesforce where possible and are dedicated advocates for standard capabilities versus customized solutions.

About the role

We are looking for an expert software development manager to manage a team of Salesforce developers and administrators and to drive engineering best practices within our larger organization!

As a Senior Salesforce Manager, you will:

• Build, coach, and develop a successful team

• Empower your team and drive innovation by aligning work to company-level strategy

• Manage capacity and staffing to ensure your team is delivering the most business value possible

• Drive the delivery of quality software, effectively balancing between speed-to-market pressures and the need to build for future scale

• Establish strong working relationships with partners across multiple product and engineering teams

• Identify and mitigate technology- and team-related risks on a year+ time horizon

• Ensure your team is meeting operational expectations including responding quickly and effectively to incidents, conducting strong root cause analyses, and completing action items in accordance with established SLAs

• Establish inspection mechanisms so you can effectively lead your team and your technology

• Develop an engineering vision for the technology you own

• Prioritize engineering backlog items to maintain a healthy and stable technology stack

• Lead through change

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $152,500.00 - $243,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Undergraduate degree (BS) in Computer Science or equivalent highly technical field

• 3+ years as an engineering or software development manager with a team of at least 5 people

• Proven experience working on the Salesforce platform and a strong understanding of the platform’s capabilities and limitations

• Understanding of Salesforce’s declarative capabilities and a point of view on when and how to use them

• Familiarity with Zendesk and running that platform within an enterprise environment

• Proficiency with Apex and Lightning Web Components and experience incorporating JavaScript frameworks like React, Bootstrap, or Angular

• Working knowledge of web service environments, languages, and formats such as RESTful APIs, SOAP, FTP/SFTP, HTML, XML, and JSON

• Familiarity with capabilities of and skills required to build in AWS

• Demonstrated experience building relationships and driving alignment across multiple organizations and/or functions

• Understanding of and demonstrated experience using agile methodologies, scrum processes, and the software development life cycle

• Hands-on experience using Salesforce Event Monitoring

• Hands-on experience with CICD tooling: GitLab Pipelines, Gearset, etc.

• Experience working with other SaaS-based applications, specifically: Salesloft, Gong, and Genesys Pure Cloud.

• Experience integrating CRM systems with marketing, sales enablement, and telephony systems

• Experience working in an enterprise environment with a user base of 2K+

• Familiarity with other programming languages: C, C++, Java, Python, etc.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.