Senior Manager, Analytics - Product & Revenue

We’re looking for a new leader in our business intelligence (BI) organization to continue to shape our embedded analyst program at Spring Health. This is a player coach role. You will directly collaborate closely with the billing team to streamline billing and payment processes, improve reporting around billing, and drive revenue collection. Additionally, this leader will manage a team of five embedded analysts across various product teams and marketing, revenue operations, and finance. You will have the opportunity to shape the way our embedded analyst team integrates with our product teams, partnering closely with other data science teams and analytics engineering teams.

What you’ll be doing

• [IC] Work with the billing team to understand their current data landscape, learn about the team's data needs and current pain points, and develop a design for a revised data infrastructure that addresses these issues
• [IC] Collaborate with the core BI and data engineering teams to implement the revised data infrastructure design in dbt
• [IC] Use the revised data infrastructure to build out the tools, analyses, and dashboards that will enable the RCM team to track key claims metrics, assess the payer trends and efficacy of our claims revenue cycle, and enable the team to quickly identify drivers of poor efficiency in the process
• [IC] Enhance data visibility and streamline billing processes to reduce days sales outstanding and improve revenue collection.
• [IC] Automate manual steps in billing processes to improve efficiency and accuracy.
• [MGMT] Manage and grow a team of five embedded analysts across multiple product and business areas, including marketing, revenue operations, and finance. This includes 1:1s, performance reviews, etc.
• [MGMT] Work with the director of business intelligence to continue to refine the embedded analyst program, with a focus on growing skills and expertise on the team specifically in the area of product analytics.

What success looks like in this role:

• Reduce the amount of time teams spend manually pulling data to inform decisions
• Develop tools and analyses that enable the billing team to hit their own KPIs - you’re successful when you help your team be successful!
• Continue to grow and mentor the team of analysts you manage, building technical and soft skills and enabling them to increase the impact they can deliver to their own teams

What we expect from you

• You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you
• You have 10+ years of working experience working with data, data visualization, and dashboarding tools
• You have 2+ years of experience managing and mentoring a team of data analysts
• You have experience working with product teams to help them understand how their product is being used, ultimately informing what new features we need to build to hit our KPIs
• You are an expert in SQL, and are excited to continue to scale our dbt models and mentor your team of analysts on the same
• You have experience working with Looker or other similar data visualization tools (tableau, etc), both creating the data model and building dashboards
• You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate
• You focus on impact, finding the things you that deliver the most value for your stakeholders
• You have exceptional communication skills, and are comfortable working independently with executive level team members
• You are humble, highly motivated, and thrive in fast-paced environments
• You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches
• You see prioritization as a tool to maximize your impact, and can help your reports identify the right set of things to do (and more importantly, not do)

The target base salary range for this position is $147,800 - $171,650, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.