Competencies:
- Deep expertise across O2C value chain (Order Management, Billing, Cash Application, Collections, Disputes, AR Reconciliation, and Reporting) and translate operational capability into scalable outsourcing solutions, SLAs, and commercial proposals.
- Knowledge of PTP, R2R, FP&A, Tax, Treasury & Payroll is an added advantage
- Good stakeholder management skills
- Flexible and adaptable to change and deliver the business expectation
- Ability to rapidly learn and apply new methodologies, frameworks and tools
- Strong ability to manage multiple priorities
- Exposure to transition planning, FTE estimation and transition planning
- Experience in supporting deal management in a BPO environment is a big plus
Responsibilities
- Experienced Order to Cash (O2C) expert with strong exposure to end-to-end AR operations and outsourcing solution design.
- Lead RFI/RFP responses, solutioning, and pre-sales support while partnering closely with other stakeholders
- Lead end-to-end preparation of RFI, RFP, and RFQ responses for O2C scope.
- Design end-to-end O2C operating models for outsourcing deals.
- Analyze client requirements and translate them into process design, operating models, and SLAs.
- Develop solution narratives, process flows, governance models, and KPI frameworks.
- Ensure timely submission of high-quality proposals aligned with bid deadlines.
- Coordinate inputs from multiple stakeholders (Finance, Delivery, Transition, Legal, Pricing).
- Provide detailed solution write-ups covering operational model, FTE estimation, automation opportunities, and transition approach.
- Ensure alignment between proposed O2C solution and real delivery capabilities
- Support pricing models, effort estimation, and assumptions for O2C scope.
Bachelor's Degree
Skills Required
- Deep expertise across O2C value chain (Order Management, Billing, Cash Application, Collections, Disputes, AR Reconciliation, Reporting)
- Lead RFI/RFP/RFQ responses and provide pre-sales support and solutioning
- Design end-to-end O2C operating models for outsourcing deals, including process design, SLAs, governance, and KPI frameworks
- Experience in transition planning, FTE estimation, and transition approach development
- Coordinate inputs from Finance, Delivery, Transition, Legal, and Pricing stakeholders
- Support pricing models, effort estimation, and assumptions for O2C scope
- Ability to identify and document automation opportunities in O2C processes
- Strong stakeholder management and ability to manage multiple priorities
- Flexible and adaptable to change; ability to rapidly learn new methodologies, frameworks, and tools
- Bachelor's Degree
- Knowledge of PTP, R2R, FP&A, Tax, Treasury & Payroll
- Experience supporting deal management in a BPO environment
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What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
