Build the future of banking.
Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.
Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025.
Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:
1. Tachyon, our cloud-native banking stack built for population-scale systems
2.Cipher, our unified authentication platform for secure, high-volume banking environments
3. Digital Credit as a Service, enabling banks to launch credit lines on UPI
4. Elena, our intelligent and conversational AI platform for banking
5. Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024
6. Sparrow, the leading card experience for non-prime cardholders in the US…and more across cards, payments, lending, and core banking.
We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work.
If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.
If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram,YouTube, and X.
About The Role
We are looking for a Senior Manager of Account Management to own the relationship, contractual, and commercial health of one or more of our key clients based in the US. This is a senior, high-ownership role for someone who can operate as the single accountable point for an account across its full lifecycle - from commercial strategy and contract execution to renewal, expansion, and long-term partnership growth.
The role sits within the Account Management organization and reports to the VP of Account Management. Day to day, it works in tight partnership with Engagement Leaders, who own delivery execution, so that commercial commitments and delivery outcomes stay aligned and the client experiences one coordinated team.
Responsibilities
- Serve as the primary commercial and executive point of contact for assigned key clients, building trusted relationships at senior and decision-maker levels.
- Develop and maintain a deep understanding of each client’s business, priorities, and decision-making structure, and translate that into account strategy.
- Own the account plan: relationship map, growth roadmap, risks, and the path to renewal and expansion.
- Lead contract negotiations across master agreements, schedules, statements of work, and amendments, partnering with Legal to balance commercial intent and risk.
- Own key commercial terms - pricing, SLAs, scope, and renewal mechanics - and drive them to signature.
- Ensure delivered work is contracted, invoiced, and revenue-recognized on time, closing gaps between what is delivered and what is papered.
- Own the commercial relationship and the account view: pricing strategy, margin, ARR growth
- Identify and close expansion and net-new opportunities within assigned accounts.
- Lead pricing strategy for new scope and renewals, including building the internal business case and securing approvals.
- Partner closely with Engagement Leaders to ensure commercial commitments are deliverable and delivery realities are reflected commercially; jointly own client success.
- Coordinate Product, Finance, Legal, and Delivery into a single account-facing team.
- Run governance forums (e.g., QBRs, executive reviews) that connect commercial strategy to delivery outcomes.
- Act as the primary commercial escalation point for the account; resolve or route relationship, contractual, and delivery-impacting issues.
- Surface account risks early to leadership with a clear recommendation and mitigation path.
- Strong, durable executive relationships at assigned accounts.
- Clean contractual posture: no material delivered-but-uncontracted or uninvoiced work.
- Predictable, growing ARR with healthy margin on owned accounts.
- Tight, low-friction partnership with Engagement Leaders and a unified client experience.
Account Relationship Ownership
Cross-functional Collaboration
Escalation and Risk
What Success Looks Like
Skills
Enterprise account ownership and relationship management
Commercial contract negotiation
Pricing, margin, and P&L judgment
Executive-level communication and stakeholder credibility
Cross-functional influence without direct authority
Operating across relationship, commercial, contractual, and technical dimensions
Experience and Qualification
8-12 years of experience owning large, complex enterprise client relationships, ideally in a B2B technology, platform, or financial services / payments context.
Demonstrated track record of leading commercial negotiations and structuring / closing contracts of meaningful size and complexity.
Strong commercial acumen: pricing, margin, P&L thinking, and the judgment to balance growth against risk.
Excellent executive-level communication and the credibility to be the senior face of the company to senior client stakeholders.
Proven ability to influence and orchestrate cross-functional teams (Delivery, Product, Legal, Finance) without direct authority.
Comfort operating across a broad surface area - relationship, commercial, contractual, and technical - and at pace.
Skills Required
- 8-12 years owning large, complex enterprise client relationships
- Proven track record leading commercial negotiations and structuring/closing complex contracts
- Strong commercial acumen including pricing, margin, and P&L judgment
- Executive-level communication and credibility with senior client stakeholders
- Proven ability to influence and orchestrate cross-functional teams (Delivery, Product, Legal, Finance) without direct authority
- Experience operating across relationship, commercial, contractual, and technical dimensions at pace
- Experience in B2B technology, platform, or financial services/payments context
Zeta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zeta and has not been reviewed or approved by Zeta.
-
Fair & Transparent Compensation — Pay is considered competitive for some roles and markets, with market-aligned offers in certain senior or U.S.-based positions. Overall compensation tends to be seen as fine-to-good rather than top-tier.
-
Parental & Family Support — Parental leave, adoption/fertility support, and childcare coverage are part of the package. These offerings contribute to a well-rounded family support mix even if specifics vary by location.
-
Wellbeing & Lifestyle Benefits — Flexible hours, paid volunteer time, public-transport incentives, concierge services, and workplace perks are highlighted. These lifestyle-oriented perks add breadth beyond core pay and health coverage.
Zeta Insights
What We Do
Founded in 2015, Zeta is a provider of next-gen credit card processing platform. Zeta’s cloud-native and fully API-enabled stack offers a comprehensive range of capabilities, including processing, issuing, lending, core banking, fraud detection, and loyalty programs. With a strong focus on technology, Zeta has over 1700+ employees and contractors, with more than 70% dedicated to technology roles. Operating across the US, UK, Middle East, and Asia, Zeta has served a global customer base of 35+ clients who have issued over 15 million cards on Zeta's platform to date. Backed by prominent investors such as Softbank Vision Fund 2 and Mastercard, Zeta has raised $280 million, at a valuation of $1.5 billion.
