Location: Remote / Hybrid (EST business hours)
Job Type: Full‑time
Company: LincolnIT
Job Summary
LincolnIT is seeking a Senior Managed Services Engineer (L2/L3) to support a large, enterprise‑scale managed services engagement delivered under a hybrid MSP/MSO model. This role is dedicated to a single client environment and is responsible for day‑to‑day operational execution across infrastructure, cloud, identity, Microsoft 365, endpoint operations, and data protection.
This position is ideal for an experienced MSP engineer who values ownership, stability, and disciplined service delivery over ticket churn or ad‑hoc project work.
Key Responsibilities
Infrastructure & Cloud Operations
- Operate and support VMware and AWS environments
- Provision and decommission Windows and Linux servers
- Maintain OS build standards, capacity validation, and inventory accuracy
- Support Microsoft server platforms including SQL, RDS, and VDI
- Execute monthly OS patching for Windows and Linux servers
- Support emergency and zero‑day patching activities
- Perform patch validation, rollback, and post‑patch verification
- Remediate vulnerabilities aligned to CVSS severity and approved change windows
- Document remediation outcomes and approved exceptions
- Coordinate patching with internal application owners and third‑party vendors
- Execute approved patch plans during maintenance windows
- Validate application functionality post‑patch
- Document dependencies, outcomes, and issues
- Administer enterprise backup and recovery platforms (e.g., Rubrik, Pure Storage, Dell PowerScale, Azure Files, M365 workloads)
- Monitor backup jobs and remediate failures
- Perform file‑level, mailbox‑level, and VM‑level restores
- Support retention, compliance alignment, and restore testing
- Administer Active Directory (users, groups, GPOs, OUs)
- Execute access change requests and decommissioning activities
- Support Microsoft Entra ID user, role, and Conditional Access administration
- Maintain identity hygiene and lifecycle processes
- Administer Microsoft 365 tenant services
- Manage licensing and configuration settings
- Support Exchange Online and hybrid environments
- Perform mailbox provisioning, permissions management, and mail‑flow troubleshooting
- Execute litigation hold and retention administration (administrative tasks only)
- Support endpoint patching and vulnerability remediation at scale
- Enforce CIS and approved security baselines
- Execute endpoint policy enforcement and failure remediation
- Support compliance and remediation reporting
- Respond to and resolve incidents across servers, endpoints, and Microsoft 365 (P1–P4)
- Participate in a 24×7 on‑call rotation for Priority 1 incidents
- Execute approved changes in accordance with CAB and ITIL processes
- Coordinate escalations with vendors and internal specialist teams
- Contribute to root cause analysis and continuous service improvement
- Dedicated to a single enterprise client during business hours (staggered shifts)
- Works within a governed MSP framework (SDM, SLAs, CAB)
- Uses automation and tooling for repeatable operational tasks
- Supported by shared NOC, cloud, escalation, and specialist teams
- 5+ years of experience in MSP or enterprise IT operations
- Strong Windows Server and Active Directory administration skills
- Hands‑on VMware experience; AWS operational experience preferred
- Microsoft 365 and Exchange Online administration experience
- Proven experience with patching, vulnerability remediation, and backups
- Familiarity with ITIL‑aligned incident, problem, and change management
- Experience supporting large‑scale environments (hundreds of servers, thousands of endpoints)
- Strong documentation and operational discipline
- Healthcare or regulated‑industry experience
- Experience with Rubrik, Citrix, Pure Storage, or similar platforms
- Microsoft, VMware, or AWS certifications
- Enterprise‑grade environments and long‑term client engagements
- Clear scope, ownership, and accountability
- Mature MSP operating model with strong governance
- Support from shared specialist and escalation teams
- Competitive compensation and benefits
At LincolnIT, we focus on operational excellence, clarity, and accountability. This role offers real ownership, stability, and the opportunity to work in a disciplined MSP model supporting enterprise clients — without chaos or ambiguity.
Skills Required
- 5+ years of experience in MSP or enterprise IT operations
- Strong Windows Server and Active Directory administration skills
- Hands-on VMware experience; AWS operational experience preferred
- Microsoft 365 and Exchange Online administration experience
- Proven experience with patching, vulnerability remediation, and backups
- Familiarity with ITIL-aligned incident, problem, and change management
- Experience supporting large-scale environments (hundreds of servers, thousands of endpoints)
- Strong documentation and operational discipline
- Healthcare or regulated-industry experience
- Experience with Rubrik, Citrix, Pure Storage, or similar platforms
- Microsoft, VMware, or AWS certifications
What We Do
Lincoln Computer Services is a professional and managed services provider with a commitment to deliver cutting-edge technology solutions to business enterprises in the New York metropolitan area. Our mission is to make your IT infrastructure an asset for your business by eliminating complexity and helping to maximize return on technology investment. Founded in 1998 as a systems integration consulting firm, Lincoln has evolved into a recognized IT business consultancy with a wide-reaching solution focus. Our success has been largely attributed to our ability to constantly adapt to the changing business, fiscal and technology requirements of our customers and to respond quickly to the key forces which have shaped our industry. In an effort to meet the growing demands of our client base while simultaneously focusing on on-going cost reduction, we shifted our strategy to include best-of-breed technology partnerships; expanding our solution focus and vastly enhancing our traditional systems integration business. Our sales and technical engineering staff design, source, configure, implement, and support innovative IT solutions. We enable businesses to utilize critical resources for business growth, while we keep your network up and running at optimal performance. Lincoln’s team of certified engineers is proficient in providing the highest level of support, including: Cloud Computing, Business Continuity, Disaster Recovery, Managed IT Services and Professional IT Services. The breadth and depth of our offering is what differentiates us in the marketplace
