Senior Mainframe Support Engineer

Reposted 25 Days Ago
Be an Early Applicant
Budapest, HUN
Hybrid
Senior level
Information Technology
The Role
Provides senior-level support for mainframe environments, with primary responsibility for CICS. Performs incident, problem, change, configuration, and root-cause management under ITIL standards. Maintains technical documentation and CMDB records, troubleshoots complex issues, supports quality and compliance initiatives, and delivers technical consultations, training, and workshops. Collaborates with customer and support teams and implements technical projects related to assigned platforms.
Summary Generated by Built In

Job Description:

DXC Technology is a leading independent, end‑to‑end IT services company that helps clients harness the power of innovation and thrive through change. Formed through the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC now supports nearly 6,000 private and public‑sector clients across 70 countries.

The company’s technology independence, global talent, and strong partner ecosystem enable it to deliver advanced next‑generation IT solutions. DXC Technology is also widely recognized for its commitment to corporate responsibility and strong citizenship worldwide.

Currently, we are looking for a Mainframe Senior Support Engineer.

Job location: Hybrid from Budapest, Hungary.

Daily challenges

  • Collaboration & Relationship Building: Work closely with the Team Technology Lead, Account Support Team, and other support teams.

  • Customer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes.

  • Incident Management: Follow ITIL standards, proactively addressing service issues.

  • Documentation: Maintain and update technical documentation and ensure compliance with internal standards.

  • Quality & Compliance: Participate in quality and productivity projects, ensuring process compliance.

  • Technical Support & Training: Provide technical consultation, training, and lead workshops. Keep up with mandatory training requirements.

  • Troubleshooting & Problem Management: Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles.

  • Change & Configuration Management: Implement and plan changes, participate in advisory boards, and maintain Configuration Management Database (CMDB).

  • Project Management: Implement technical projects related to the responsible platform/technology.

 
Experience and skills required

  • Primary requirement – Expertise in any of Mainframe areas: z/OS System Programming; CICS; DB2; Network; Storage; Automation.

  • Minimum of 5+ years hands-on Mainframe experience on a senior level

  • Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems.

  • Preferably 10+ years experience within IT Operations, infrastructure services support

  • Excellent understanding of ITSM/ITIL processes

  • Fluent in English language

      If you feel comfortable with the above-mentioned requirements, please send us your CV in English. 

      Please note only shortlisted candidates will be contacted.

      DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

      #LI-hybrid

    At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

    Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

    Skills Required

    • CICS expertise
    • At least 5 years of hands-on mainframe experience
    • Degree or diploma in Computer Science, Computer Engineering, Electrical Engineering, or Management Information Systems
    • At least 10 years of experience in IT operations or infrastructure services support
    • Excellent understanding of ITSM and ITIL processes
    • Fluent English language skills

    DXC Technology Compensation & Benefits Highlights

    The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.

    • Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
    • Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
    • Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.

    DXC Technology Insights

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    The Company
    HQ: Ashburn, VA
    86,261 Employees
    Year Founded: 2017

    What We Do

    DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

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