Join our team at Zendesk QA (formerly Klaus) to develop cutting-edge customer service quality assurance solutions! We are seeking forward-thinking experts who are keen on building AI-driven tools that reshape the way teams review and analyze their customer interactions.
Our quickly expanding, international team has embraced the innovative mindset from day one. We are looking to complement this team with a Senior ML Engineer who’ll bring expertise working with backend systems, LLM applications and has firm knowledge of ML infrastructure components.
This is a hybrid role based in Estonia.
Our StackPython, Go, Kafka, MySQL, Snowflake
Kubernetes, AWS, Datadog
Jenkins, Github Actions & In-house tooling
High level of independence and trust - you decide how the implementation is done
Working independently in a team and delivering high-quality code in a timely manner
Analysing data to determine the optimal solution, balancing cost, development effort and required functionality
Building and improving our RESTful and RPC-based APIs to be consumed by various applications (and end-users!)
Building reusable code and libraries for future use
Optimizing the application for maximum performance and scalability
Implementing security and data protection functionalities
Designing and implementing data storage solutions
Performing code reviews and providing feedback to your peers
Set up monitoring systems and continuously monitor application performance to proactively identify and address issues
Writing automated tests
At least 3 years of experience with a focus on ML development & data analysis
Experience with programming languages like Python & Go
Strong understanding of data and LLM usage
Working experience with cloud-native technologies like Kubernetes
Experience with Google Cloud Platform or Amazon Web Services
Comfortable with working remotely in English across departments
Excellent written and spoken communication skills
Interest in machine learning and ML Ops
Passion to build great customer experiences
#LI-JJ2
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Top Skills
What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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