General Summary
The Senior M3 Solution Lead is responsible for supporting, optimizing, and enhancing our Infor M3 ERP environment. This position supports the Wholesale Footwear business.
The responsibilities described below are considered essential functions of the role. This position is based in our LIC office.
Key Responsibilities
- Business Analysis & Process Optimization:
- Partner with stakeholders across Supply Chain, Finance, Retail, Manufacturing, and Operations to understand business needs and translate them into optimized M3 solutions.
- Evaluate existing workflows and identify gaps, inefficiencies, and opportunities for business process improvement.
- Document business requirements, functional specifications, test cases, and process flows.
- Lead workshops, discovery sessions, and process mapping exercises.
- M3 Functional Expertise:
- Configure and support M3 modules aligned with our business processes.
- Manage and support M3 master data governance, security roles, and functional administration.
- Troubleshoot complex functional issues (Level 2/3 support).
- Support testing cycles, release management, upgrades, and patching efforts.
- M3 Technical & Integration Responsibilities:
- Collaborate with technical teams using MuleSoft, MEC, APIs, and other integration platforms.
- Support interface design and troubleshooting across systems including POS, Ecommerce, WMS, PLM, and GTNexus.
- Work with M3 technical constructs such as tables, batch jobs, and data structures.
- Assist with data migration and validation for CloudSuite.
- Project & Change Management:
- Serve as a senior resource for ERP enhancement projects and the CloudSuite migration.
- Participate in project planning and requirements prioritization.
- Develop and deliver end-user training.
- Maintain documentation and support change control processes.
- Able to manage multiple projects and deadlines with support and resources as needed
- Perform other duties and special projects as assigned
Specific Job Skills:
Essential duties include
- M3 Functional Expertise:
- Configure and support M3 modules aligned with our business processes.
- Manage and support M3 master data governance, security roles, and functional administration.
- Troubleshoot complex functional issues (Level 2/3 support).
- Support testing cycles, release management, upgrades, and patching efforts.
- M3 Technical & Integration Responsibilities:
- Collaborate with technical teams using MuleSoft, MEC, APIs, and other integration platforms.
- Support interface design and troubleshooting across systems including POS, Ecommerce, WMS, PLM, and GTNexus.
- Work with M3 technical constructs such as tables, batch jobs, and data structures.
- Assist with data migration and validation for CloudSuite.
Required Qualifications
- Minimum of 5+ years of hands-on experience with Infor M3 ERP in a techno-functional, business analyst, or consultant role
- Experience configuring M3 and working with tools such as H5, XtendM3, CMS, LCM, IDM, and APIs
- Strong understanding of M3 tables, data structures, batch jobs, and integration concepts
- Strong capability to create functional and technical specifications
- Excellent communication and collaboration skills
- Preferred:
- Experience with IBM iSeries M3 and/or CloudSuite M3 on AWS.
- Familiarity with MuleSoft, MEC, and enterprise integrations.
- Experience with connected systems such as Manhattan WMS, GTNexus, PLM, POS, or Shopify.
- Industry experience in Retail, Apparel, Footwear, or Consumer Goods.
- Experience with ERP upgrades or cloud migrations.
- Personal Attributes
- Proactive and analytical problem solver.
- Strong ownership mentality.
- Effective communicator across technical and non-technical teams.
- Highly organized with strong documentation skills.
- Team-oriented with a customer-service mindset.
- What We Offer
- A key role in our ERP modernization and cloud migration initiative.
- Exposure to modern cloud and integration technologies.
- A collaborative and supportive work environment.
- Competitive compensation, benefits, and professional development.
- Hybrid work model: 3 days onsite in Long Island City, 2 days remote.
The expected base salary for this position ranges from $120,000 - $150,000. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.
Top Skills
What We Do
Steven Madden, Ltd. is globally recognized as a leading company in the fashion industry. What began as a modest $1100 investment in 1990 has developed into one of the most iconic brands in footwear. From a factory in Queens, NY, Steve Madden has revolutionized the shoe industry, merging years of experience with unique and creative designs. Inspired by rock and roll and his NY roots, Steve’s vision to provide on-trend women and men with an outlet to express their individuality is innovative, daring, and inspiring. Steve’s innate understanding of trends and unparalleled willpower have resulted in millions of customers worldwide and propelled his designs to the forefront of fashion.
In addition to marketing products under its own brands including Steve Madden®, Kurt Geiger London®, Dolce Vita®, Betsey Johnson®, Carvela®, Blondo® and ATM®, Steve Madden licenses footwear, handbags and other accessory categories for the Anne Klein® brand. In addition, Steve Madden designs and sources products under private label brand names for various retailers. Steve Madden’s wholesale distribution includes department stores, mass merchants, off-price retailers, shoe chains, online retailers, national chains, specialty retailers and independent stores. Steve Madden also directly operates brick-and-mortar retail stores and e-commerce websites. In addition, Steve Madden licenses certain of its brands to third parties for the marketing and sale of certain products in the apparel, accessory, and home categories.
With an emphasis on retail, wholesale, licensing and international business, there's a constant need for new ideas and versatility. Our environment is extremely fast paced and requires associates to maintain a balance of energy and professionalism. Steve Madden is about fashion-forward product and great people. Our employees are energized, intelligent and passionate about our business and committed to providing excellent customer service.
