Senior Logistics Operations Manager, North America Logistics Operations

This position will report to the North American Logistics Operations Director. This role provides strategic and operational leadership for the end-to-end movement of refined fuel across an assigned region. The position is responsible for ensuring safe, reliable, and cost-effective logistics operations while optimizing carrier performance, managing teams, and driving continuous improvement across a 24/7 operating environment.

ESSENTIAL DUTIES:

The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements:

Operational Leadership & Execution

• Lead day-to-day logistics operations for refined fuel transportation across an assigned region.
• Manage and develop a team of logistics and supply chain professionals, setting clear priorities and performance expectations.
• Ensure consistent, reliable product delivery aligned with service, cost, and safety targets.
• Oversee routing, dispatch, and carrier execution to maximize efficiency and asset utilization.
• Provide operational leadership in a 24/7/365 environment, including escalation management and disruption response.
• Lead capacity planning efforts to ensure adequate coverage during demand fluctuations, weather events, or supply
• disruptions.

Carrier & Supplier Management

• Develop and manage a high-performing carrier network to ensure capacity, reliability, and cost competitiveness.
• Lead carrier sourcing and support contract negotiations in partnership with procurement.
• Conduct monthly carrier performance reviews focused on safety, service, cost, and compliance metrics.
• Strengthen strategic carrier relationships while expanding and diversifying the carrier base.
• Ensure carriers meet contractual obligations, regulatory requirements, and operational expectations.

Financial & Performance Management

• Monitor freight costs, identify trends, and implement corrective actions to remain within budget targets.
• Track and report on key performance indicators including service levels, cost metrics, efficiency, and exceptions.
• Identify and execute cost-saving opportunities and margin improvement initiatives.
• Partner with finance to ensure accurate billing, forecasting, and management of payables and receivables.
• Support financial planning, budgeting, and forecasting processes for logistics operations.

Data, Reporting & Continuous Improvement

• Analyze operational data to identify opportunities for efficiency gains, cost reduction, and service improvement.
• Develop and maintain reporting dashboards and tools to support decision-making and performance tracking.
• Lead and implement continuous improvement initiatives using structured methodologies (e.g., Lean, Six Sigma, or similar
• approaches).
• Drive adoption, optimization, and enhancement of dispatch, telematics, and logistics technology platforms.
• Identify and implement process improvements to increase scalability and operational efficiency.

Compliance, Safety & Governance

• Ensure adherence to all SOPs, regulatory requirements, and company policies across logistics operations.
• Maintain high standards of safety, compliance, and risk management across the transportation network.
• Lead efforts to proactively identify and mitigate operational risks, including supply disruptions and capacity shortages.
• Support audit readiness and governance requirements and ensure consistent process execution.
• Promote a culture of safety and operational discipline across teams and carrier partners.

Cross-Functional Collaboration

• Partner with supply chain, finance, retail operations, and external stakeholders to align priorities.
• Communicate operational performance, risks, and initiatives to leadership.
• Support network planning and supply optimization strategies.

JOB REQUIREMENTS:

• Bachelor’s degree in supply chain, business, or related field.
• 10+ years of experience in logistics or supply chain operations.
• 5+ years of people leadership experience in logistics operations or an equivalent supply-chain-related role.
• Experience managing bulk transportation and medium- to large-sized trucking fleets.
• Experience operating in a 24/7 logistics or distribution environment.
• Strong knowledge of fuel logistics, terminal operations, and pipeline networks.
• Experience with transportation management, dispatch, and telematics systems.
• Solid understanding of logistics financials, cost drivers, and budgeting.
• Data analysis capability with experience using reporting tools and performance metrics.
• Understanding of regulatory and safety requirements in transportation/logistics.
• Demonstrated ability to lead teams, set direction, and drive accountability.
• Strong decision-making skills in fast-paced, high-pressure environments.
• Ability to prioritize and adapt quickly to changing operational demands.
• Effective communication and stakeholder management skills.
• Strong problem-solving skills with a focus on execution and outcomes.
• Customer-focused mindset with commitment to service excellence.
• High level of professionalism, ownership, and accountability.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Complete physical activity inventory of the position includes:

• Work requires frequent sitting, standing, walking, and use of keyboard/computer.
• Work requires occasional bending, reaching, and lifting/moving up to 35 pounds.
• Work is subject to tight deadlines, and interruptions can be stressful.
• Sit for long periods of time.
• Operate computer keyboard and mouse for data entry.
• View computer monitor
• Hear and speak via telephone.
• Reach forward and/or overhead.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential

functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions inventory of the position includes:

• The noise level in the work environment is usually moderate at a normal range.
• The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.
• Work with minimum direction and periodic supervision.

JOB DESCRIPTION ACKNOWLEDGMENT

This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be

interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The

incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As

with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description

at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the

Company may terminate employment at any time, for any reason, with or without notice.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local

disability laws. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the ADA and certain state or

local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources

Representative if you need assistance completing any forms or to otherwise participate in the application process.

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