Senior Logistics Coordinator

Cryoport, Inc. is redefining temperature controlled supply chain support for the life sciences industry by continually broadening its platform of solutions, serving the biopharma, reproductive medicine and animal health markets.

3 PM – 11:30 PM, Tuesday to Saturday

On-site

Gardena, California

Bluebird Express, a CRYOPDP company, provides quality Domestic and International transportation services. Cryoport, Inc. leads in temperature-controlled supply chain solutions for life sciences. Globally serving the biopharmaceutical, pharmaceutical, animal health, and human reproductive medicine markets, it primarily focuses on the critical temperature-controlled supply chain needs of the rapidly expanding cell and gene therapy market.

Our dynamic approach to quality customer service instills confidence that your shipment is in good hands.

Mission

The Senior Logistics Coordinator is responsible for organizing international outbound shipments in line with temperature control requirements and the Group QA & EHS policies. They are accountable for the most appropriate transport solution in accordance with Bluebird Express’/CRYOPDP’s premium service offer and the customer's requirements: route, sustainable mode of transport (air, train, road, multimodal), transit time and cost.

Main Contribution, to provide operational excellence

• Coordinate and arrange export freight with Bluebird Express and CRYOPDP’s overseas office, U.S. agents and partners
• Coordinate all activities and documents including to set-up files for pre-alerts received, maintain customer updates, prepare export documents for customs broker, select and dispatch agents or LSPs, arrange delivery to customer, check status on shipments, check PODs and charges, track cargo from origin to destination, follow up shipments for final ETA date
• Prepare export documentation in accordance with U.S. regulations and in compliance with government agencies for each shipment
• Utilize in-house systems to produce shipping documentation
• Coordinate routing of all export shipments and send pre-alerts to destination offices and agents in a timely manner
• File invoices and bills (transfer all information required for ensuring the accuracy of the billing process)
• Coordinate tasks on shipments to meet customer SOP requirements such as booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Maintain operational housekeeping to ensure the shipping file is updated accordingly, including but not limited to; posting flights and PODs into CARGOWISE (operations platform), entering consignment notes into CARGOWISE and monitoring shipment progress/update milestones in CARGOWISE
• Liaise with Bluebird Express/CRYOPDP vendors for updates, cost, routing options etc.
• Utilize effective interpersonal skills with the ability to relate to internal peers at different levels as well as external customers and vendors

Ensure the growth of retained customers to maximize / increase amount of business carried for every customer

• Ensure that all queries and complaints are investigated and responded to promptly, both from external/internal customers and suppliers under the direct supervision of the Logistics Manager, while guaranteeing the efficient response to customer issues & complaints
• Showcase unique service features of Bluebird Express/CRYOPDP to increase value add solutions to customers Docusign Envelope ID: 7EBAF9EC-2E7B-4F14-9BF5-963EB2F2B946 HR-TPL-08 V02 - 01 March 2024
• Increase dependency for customers to ensure Bluebird Express/CRYOPDP are the sole provider they use across all modes

Specificity on the job

• Work schedule, Tuesday to Saturday, 5 days a week, 3 PM – 11:30 PM
• Due to the nature of our 24/7 operation you will be required to assist with occasional after-hours coverage. Start times may vary
• Employee may be required to work overtime, holidays or weekends

Profile/Experience/Education

• High school diploma or equivalent

• Minimum 5-10 years’ experience in the airfreight sector and knowledge of the air industry
• Minimum 5-10+ years’ experience in cold chain logistics and temperature-controlled logistics solutions
• Minimum 5-10+ yrs experience in all aspects of logistics including, but not limited to, Air Import/Export, Ocean Import/Export, Ground, Dedicated Drive, FTL/LTL

Specific experience & knowledge required for this role

• Proficiency in CargoWise preferred Experience working within the Pharma or Healthcare industry
• Compliance experience with GDP, HMRC, MHRA, IATA, CAA guidelines
• Knowledge of Dangerous Goods regulations, passenger, and cargo airlines
• Import/Export license and demonstrated experience with Controlled Drugs
• U.S. Customs regulations compliance
• Commercial acumen (customers/performance profitability)
• An understanding of INCOTERM

Interpersonal Skills (“Essential”)

• Customer centric with strong “Make it happen” mindset
• Organizational skills and an ability to prioritize and manage high workloads in challenging situations and meetings deadlines
• Strong desire to work with a company whose mission is to improve the health of people around the world
• Attention-to-detail acumen High level of energy with sound judgment and the determination to achieve, with a sense of urgency
• Team Player

Bluebird Express, a CRYOPDP company, is an Equal Opportunity Employer. Benefits include exceptional health benefits, insurances, 401K with company match and company equity.

Compensation: Up to $80,000 per year, commensurate with experience