Senior Loan Servicing Representative

Posted 12 Hours Ago
Be an Early Applicant
Hyderabad, Telangana, IND
Hybrid
Senior level
Fintech • Financial Services
Wells Fargo: Tech-powered. Innovation-led. We're transforming financial services.
The Role
Review and validate commercial property and liability insurance documents against loan and regulatory requirements, identify and escalate coverage gaps, support loan servicing operations, mentor junior staff, coordinate with borrowers/brokers, analyze compliance trends, and recommend process improvements.
Summary Generated by Built In
About this role:
Wells Fargo is seeking a...
In this role, you will:
  • Support the performance of less experienced Insurance Analysts and enhance overall team effectiveness
  • Review and interpret commercial Property and Liability insurance documents, including Certificates of Insurance (COIs), endorsements, and policies
  • Analyze loan documents and compare insurance coverage requirements to ensure compliance with lender and regulatory requirements
  • Identify gaps, discrepancies, or non-compliance in insurance coverage and escalate issues appropriately to stakeholders
  • Provide operational, documentation, and customer service support related to insurance compliance within loan servicing
  • Resolve complex client inquiries related to insurance requirements, coverage, and documentation
  • Use independent judgment to evaluate insurance submissions and ensure adherence to federal, state, client, and company policies and procedures
  • Analyze trends in exceptions, compliance issues, and process gaps to recommend improvements and enhance operational efficiency
  • Provide subject matter expertise on commercial insurance requirements and internal procedures to less experienced team members
  • Prepare clear and professional written communications for internal stakeholders and external clients regarding insurance deficiencies and resolutions
  • Actively collaborate with loan servicing teams, credit teams, and other internal partners on insurance-related servicing activities
  • Participate in team meetings, audits, and training sessions, and provide mentorship and guidance to junior staff
  • Contribute ideas and recommendations for improving tools, processes, and workflows within the insurance compliance function
Required Qualifications:
  • 2+ years of Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications for Europe, Middle East & Africa only:
  • Experience in Loan Servicing support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Desired Qualifications:
Job Expectations:
    • Strong knowledge of Commercial Property & Liability Insurance (non-flood) coverage requirements for commercial loan portfolios
    • Ability to evaluate property coverage adequacy (replacement cost, coinsurance, deductibles, and valuation methods)
    • Proficiency in reviewing General Liability, Property, Umbrella/Excess Liability, and Business Interruption policies
    • Experience interpreting and validating Certificates of Insurance (COIs), policies, binders, and endorsements
    • Understanding of key insurance clauses, including:
      • Additional Insured (ongoing & completed operations)
      • Lender's Loss Payee / Mortgagee Clause
      • Waiver of Subrogation
      • Primary & Non-Contributory wording
      • Notice of Cancellation / Non-Renewal provisions
    • Ability to interpret loan agreements and insurance covenants to determine non-flood insurance requirements
    • Experience identifying coverage gaps and compliance deficiencies (e.g., insufficient limits, missing endorsements, incorrect named insured)
    • Familiarity with insurance renewals tracking and exception management processes
    • Knowledge of hazard/property insurance risks (fire, theft, natural perils excluding flood) and required protections
    • Ability to coordinate with borrowers, brokers, and agents to obtain compliant coverage and resolve deficiencies
    • Experience handling escalations related to non-compliance in insurance coverage
    • Strong understanding of lender and investor insurance guidelines (non-flood)
    • Ability to support and guide team members on non-flood insurance requirements and document review
    • Strong analytical and documentation skills for insurance validation and audit readiness
Posting End Date:
27 Jul 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Skills Required

  • 2+ years of Loan Servicing support experience or equivalent (work experience, training, military experience, education)
  • Experience in Loan Servicing support (Required for Europe, Middle East & Africa candidates)
  • Strong knowledge of Commercial Property & Liability Insurance (non-flood) coverage requirements
  • Ability to evaluate property coverage adequacy (replacement cost, coinsurance, deductibles, valuation methods)
  • Proficiency reviewing General Liability, Property, Umbrella/Excess Liability, and Business Interruption policies
  • Experience interpreting and validating Certificates of Insurance (COIs), policies, binders, and endorsements
  • Understanding of key insurance clauses (Additional Insured, Lender's Loss Payee/Mortgagee Clause, Waiver of Subrogation, Primary & Non-Contributory, Notice of Cancellation/Non-Renewal)
  • Ability to interpret loan agreements and insurance covenants to determine non-flood insurance requirements
  • Experience identifying coverage gaps and compliance deficiencies (insufficient limits, missing endorsements, incorrect named insured)
  • Familiarity with insurance renewals tracking and exception management processes
  • Knowledge of hazard/property insurance risks (fire, theft, natural perils excluding flood) and required protections
  • Ability to coordinate with borrowers, brokers, and agents to obtain compliant coverage and resolve deficiencies
  • Experience handling escalations related to non-compliance in insurance coverage
  • Strong understanding of lender and investor insurance guidelines (non-flood)
  • Strong analytical and documentation skills for insurance validation and audit readiness

Wells Fargo Compensation & Benefits Highlights

  • Healthcare Strength Health coverage begins on day 1 with medical, dental, and vision, and includes mental health, prescription drugs, and preventive care often covered at 100% in-network. Well-being resources such as 24-hour clinical support and an Employee Assistance Program add to the breadth.
  • Parental & Family Support Paid parental leave provides up to 16 weeks for a primary caregiver (4 weeks for non-primary) alongside fertility benefits and up to a $35,000 lifetime reimbursement for adoption, surrogacy, and donor expenses. Backup child and adult care further supports family needs.
  • Retirement Support Retirement benefits feature a 401(k) with company matching contributions up to 6% of eligible pay. An employee stock purchase plan adds another avenue for long-term savings.

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The Company
HQ: San Francisco, CA
205,000 Employees
Year Founded: 1852

What We Do

Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.

Why Work With Us

We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”

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