The Role
Design, plan, execute, analyze, and iterate live features, offers, and events for free-to-play games. Create monetization systems, pricing strategies, and optimized promotions; collaborate across teams, write design documentation, assess impacts and mitigate live issues, and use data and market research to drive revenue.
Summary Generated by Built In
At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…
Working to support the Live Operations Team, the Senior Live Operations Specialist will be involved with
the planning, design, execution, analysis, and iteration of live features, offers, and events that engage
and excite players.
the planning, design, execution, analysis, and iteration of live features, offers, and events that engage
and excite players.
This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.
In this role, you can expect to:
- Design new monetization systems and features aligned with product pillars and goals.
- Collaborate with internal and external teams to improve and refine your designs based on
technical and other constraints. - Write and maintain design documentation that effectively guides various teams through its
development. - Develop plans to assess and mitigate the impacts of new designs/changes to the live game.
- Work as a key part of the live ops/econ team to come up with pricing strategies for offers and
services that optimally drive user spend. - Make suggestions and plans to improve in-game content and pricing, supported by market
research and quantitative/qualitative data. - Design, build, and optimize offers and promotions to help achieve monthly goals and target
product metrics, focusing on conversion and revenue-related KPIs. - Understand the complexities of resolving emergent issues with player accounts and in-game content, as well as determining methods of mitigating future occurrences.
- Play various mobile and F2P games to become an industry expert on monetization design.
Design Monetization Systems and Features:
Collaboration and Design Refinement:
Impact Assessment and Mitigation:
Pricing Strategy:
Offer and Promotion Optimization:
Live Issue Resolution and Mitigation:
Industry Expertise:
To be successful in this role, your background includes:
- Post-secondary degree in related field.
- Previous work experience with free-to-play games.
- Understanding of game design concepts/principles and the ability to communicate them.
- Strong knowledge of Excel/Google Sheets and the ability to use it effectively as a design/balancing tool.
- Self-starter and critical thinker, able to identify obstacles and work through solutions.
- Passion to drive, spend and improve revenue.
- Passion for figuring out how game economies and monetization strategies work and change.
- A positive, collaborative, hard working attitude.
Our success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here’s a look at some of the support we provide our people:
- Extended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
- DEIB Benefits: DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.
- Flexible Spending Accounts: our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.
- RRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.
- Commuter Benefit: we believe in the power of in-person collaboration, and want to support you in making it work for you! We provide a flexible, monthly cash allowance to help cover the costs of transit, parking, or even personal logistics like childcare and pet care.
- PTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.
- Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.
- Telus Virtual Health: we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home.
- Learning and growth: We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend.
- Pay transparency: We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion.
- Cool spaces: Our offices are in Vancouver, Montreal, Los Angeles, and San Francisco. Whether it’s summers on the rooftop patio in Downtown Vancouver, or watching the fireworks in Montreal’s South Shore - we want our people to feel like their time spent in office is worthwhile!
- Giving back: Kabammers have a dedicated paid day off every year to volunteer to a cause close to their hearts. Some teams even band together for group volunteer days off-site!
Excited by this opportunity? Kabam is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn’t perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions.
We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world!
About Kabam
Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.
Kabam’s games, Marvel Contest of Champions, Shop Titans, and more have generated hundreds of millions of downloads and have received multiple awards including Apple’s Editor’s Choice and Google Play’s Best Game of the Year.
Founded in 2006, Kabam has studios and offices in Vancouver & Montreal in Canada, and Los Angeles & San Francisco in the United States. Kabam is a wholly-owned subsidiary of Netmarble Games.
Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
Skills Required
- Post-secondary degree in a related field
- Previous work experience with free-to-play (F2P) games
- Understanding of game design concepts and strong communication skills
- Strong knowledge of Excel and Google Sheets for design and balancing
- Self-starter and critical thinker able to identify and solve obstacles
- Demonstrated passion for driving spend and improving revenue
- Passion for game economies and monetization strategy
- Positive, collaborative, hardworking attitude
- Ability to work on-site in Downtown Vancouver 5 days per week
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The Company
What We Do
Kabam is a world leader of developing entertaining, immersive, and highly social multiplayer games. We merge consumer behavior with the art of game design to create experiences that are enjoyed by millions of players across the globe. Each game has raised the benchmark in mobile gaming, bringing high-quality graphics, next-generation technology and revolutionary gameplay to the palm of player’s hands. We have partnered with leading entertainment brands like Disney, Hasbro, and Universal to create mobile games based on some of the world’s most iconic franchises. Our games have generated hundreds of millions of downloads including Marvel Contest of Champions, Disney Mirrorverse, Shop Titans, Transformers: Forged to Fight, Mini Guns, Fast & Furious 6: The Game, Fast & Furious: Legacy, and Blastron. Many of these games have also received multiple awards such as Apple’s Editor’s Choice and Google Play’s Best Game of the Year. Founded in 2006, we have studios and offices in Vancouver, Montreal, Charlottetown, Los Angeles, San Francisco, Austin, and Seoul. Kabam is a wholly-owned subsidiary of Netmarble Games.
