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The Role
Oversee Linux infrastructure installation, configuration, maintenance, security, performance, patching, monitoring, and lifecycle management across enterprise client environments. Serve as a senior escalation point for critical incidents, support ITIL processes and SLA commitments, and participate in on-call rotations. Lead client onboarding and migration projects, develop automation and operational documentation, collaborate across infrastructure teams, and mentor junior engineers.
Summary Generated by Built In
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
Responsibilities
- Oversee installation, configuration, and maintenance of Linux servers across diverse enterprise client environments.
- Serve as a senior escalation point for P1/P2 client incidents, ensuring timely SLA adherence, technical resolution, and clear communication to clients and internal stakeholders.
- Proactively maintain and develop all Linux infrastructure technology to deliver 24x7x365 uptime services.
- Perform system performance management, patching, troubleshooting, upgrades, and lifecycle management to ensure high availability and reliability.
- Implement and enforce security best practices, vulnerability management, and compliance standards (CIS, NIST, PCI-DSS, HIPAA, or client-specific frameworks).
- Support incident, change, problem, and request management processes in alignment with ITIL frameworks.
- Collaborate with cross-functional teams (Windows, Network, Security, Cloud) to deliver integrated client solutions.
- Lead or support client onboarding and migration projects by assessing Linux environments, standardizing configurations, and integrating systems into MSP monitoring and management platforms.
- Develop and refine SOPs, runbooks, and knowledge base articles to enable repeatable processes across multiple client environments.
- Implement and optimize monitoring, alerting, and logging solutions (e.g., Prometheus, Grafana, Splunk, ELK), generating reports for internal use and client presentations.
- Provide mentorship and technical guidance to junior engineers and act as a role model for best practices.
- Participate in on-call rotation, including business hours, weeknights, weekends, and holidays.
Qualifications
- Bachelor’s degree in computer science, Information Systems, or similar relevant field.
- 9+ years of hands-on experience in Linux administration (RHEL, CentOS, Ubuntu, Debian, or similar).
- In-depth knowledge of Linux systems: installation, configuration, troubleshooting, performance tuning, and system hardening.
- Proven expertise with authentication, authorization, and identity integration: user/group management, SSSD/REALMD, Kerberos, and LDAP/AD.
- Strong scripting and automation skills in Shell, Perl, Python, and experience with configuration management (Ansible, Puppet, or Chef).
- Experience with virtualization (VMware, KVM) and exposure to cloud platforms (AWS, Azure, GCP).
- Solid understanding of security and networking, DNS, NFS, SMTP, HTTP/S, SELINUX, and firewalls within Linux ecosystems.
- Familiarity with SAN/NAS storage management, LVM, and multipathing.
- Experience working in ITIL-driven environments with proven SLA accountability.
- Strong communication and client-facing skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
Good to Have
- Certifications such as RHCE, Linux Foundation Certified Engineer, CompTIA Linux+, or relevant cloud/Linux certifications preferred.
- Experience with Infrastructure as Code (Terraform, CloudFormation).
- Familiarity with CI/CD pipelines (Jenkins, GitLab CI/CD).
- Hands-on knowledge of containerization platforms (Docker, Kubernetes, OpenShift).
- Experience using MSP/PSA/RMM tools (ServiceNow, ConnectWise, SolarWinds, Datto, etc.).
- Capacity planning and cost optimization experience in hybrid or multi-cloud environments.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
India Employment Benefits include:
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
Skills Required
- Bachelor's degree in computer science, Information Systems, or a related field
- 9+ years of hands-on Linux administration experience
- Linux installation, configuration, troubleshooting, performance tuning, and hardening experience
- Experience with authentication, authorization, identity integration, SSSD, realmd, Kerberos, LDAP, and Active Directory
- Strong Shell, Perl, and Python scripting and automation skills
- Experience with Ansible, Puppet, or Chef
- Experience with VMware or KVM virtualization
- Exposure to AWS, Azure, or GCP
- Understanding of Linux security, networking, DNS, NFS, SMTP, HTTP/S, SELinux, and firewalls
- Experience with SAN/NAS storage, LVM, and multipathing
- Experience in ITIL-driven environments and SLA accountability
- Strong communication and client-facing skills
- RHCE, Linux Foundation Certified Engineer, CompTIA Linux+, or relevant cloud/Linux certification
- Infrastructure as Code experience with Terraform or CloudFormation
- Familiarity with Jenkins or GitLab CI/CD
- Hands-on Docker, Kubernetes, or OpenShift experience
- Experience with MSP, PSA, or RMM tools such as ServiceNow, ConnectWise, SolarWinds, or Datto
- Hybrid or multi-cloud capacity planning and cost optimization experience
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
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The Company
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
