Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey.
About the team & opportunity
What’s so great about working on Calendly’s Lifecycle Marketing team?
As part of Growth Marketing, our Lifecycle Marketing team sits at the center of some of Calendly's most important growth initiatives. We own strategy across the customer lifecycle—from acquisition and activation to expansion and retention—and play a critical role in bringing new products and features to market. We partner closely with Product, Product Marketing, Analytics, and Customer Success to solve complex customer problems through data, experimentation, and personalized customer experiences that directly influence product adoption, customer value, and business growth.
Why do we need you?
We're looking for a Senior Lifecycle Marketing Manager who combines strategic thinking with analytical rigor and exceptional execution. This is a highly strategic role where you'll develop lifecycle strategies that help customers discover, adopt, and realize ongoing value from Calendly. You'll identify opportunities through customer insights and product data, design sophisticated lifecycle programs, lead customer engagement strategies for new products and features, and continuously evolve the customer experience through experimentation.
A day in the life of a Senior Lifecycle Marketing Manager at Calendly
On a typical day, you will be:
- Own lifecycle strategy for high-impact customer initiatives, developing sophisticated customer journeys that drive product adoption, engagement, expansion, retention, and long-term customer value.
- Lead lifecycle strategy for new product launches and feature releases, partnering closely with Product, Product Marketing, Customer Success, and Analytics to maximize customer adoption and long-term engagement.
- Develop personalized lifecycle programs that deliver the right message at the right time, primarily through email while thoughtfully leveraging complementary customer touchpoints where appropriate.
- Build a culture of experimentation by developing hypotheses, designing rigorous tests, measuring impact, and translating learnings into scalable improvements across the customer lifecycle.
- Synthesize customer behavior, product usage, and experimentation results to identify gaps, uncover growth opportunities, and influence lifecycle strategy.
- Partner cross-functionally with Product, Product Marketing, Customer Success, Analytics, Engineering, and Growth Marketing to deliver cohesive, customer-centric experiences.
- Champion customer-first thinking, ensuring every lifecycle experience helps customers realize value faster, deepen product adoption, and achieve better outcomes.
What do we need from you?
- 7+ years of experience in lifecycle marketing, with a focus on customer growth, retention, and engagement, ideally within a B2B SaaS or product-led growth environment.
- Demonstrated success driving customer adoption, engagement, retention, and long-term customer value through strategic lifecycle marketing.
- Experience developing lifecycle strategies for new product launches, feature adoption, or other strategic growth initiatives.
- Exceptional strategic thinking and analytical skills, with the ability to identify opportunities, navigate ambiguity, and independently develop lifecycle strategies from concept through execution.
- Expertise with lifecycle marketing platforms (Braze preferred), customer segmentation, personalization, experimentation, and performance analysis.
- Strong ability to interpret customer behavior and product usage data, translating insights into actionable strategies that drive measurable business impact.
- Expertise in crafting personalized, customer-first messaging that aligns with customer needs and encourages meaningful product engagement.
- Proven experience designing and scaling experimentation programs, including hypothesis development, A/B testing, performance measurement, and optimization.
- Exceptional project management skills, with the ability to manage multiple initiatives, prioritize effectively, and meet deadlines.
- Strong collaboration and influence skills, with the ability to partner across Product, Product Marketing, Customer Success, Analytics, Engineering, and Growth Marketing to drive customer and business outcomes.
- Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time
The ranges listed above are the expected annual base salary for this role, subject to change.
Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.
Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits.
Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:
- Tier 1: San Francisco, CA, San Jose, CA, New York City, NY
- Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.
- Tier 3: All other locations not in Tier 1 or Tier 2
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility.
All candidates can find our Candidate Privacy Statement here
Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection
This role may require occasional travel for company events, team collaboration, or offsites.
Skills Required
- 7+ years of experience in lifecycle marketing with focus on customer growth, retention, and engagement (B2B SaaS or product-led growth)
- Demonstrated success driving customer adoption, engagement, retention, and long-term customer value
- Experience developing lifecycle strategies for new product launches and feature adoption
- Expertise with lifecycle marketing platforms
- Experience with Braze
- Strong analytical skills: interpret customer behavior and product usage data to inform strategy
- Proven experience designing and scaling experimentation programs (A/B testing, hypothesis development, measurement)
- Exceptional project management skills and ability to manage multiple initiatives and deadlines
- Strong collaboration and influence skills working cross-functionally (Product, Product Marketing, Customer Success, Analytics, Engineering)
- Authorized to work lawfully in the United States (no visa sponsorship)
What We Do
At Calendly, we are excited about changing the way the world schedules. We are a profitable company, offering ample opportunities to accelerate your career. We’re obsessed with providing an elegant, delightful experience for our customers. This shapes how we develop, design, market and support. We work hard, move fast and pitch in across departments—and always make time to celebrate our accomplishments. Join a diverse workforce, leading the way in scheduling automation. Calendly, a powerful yet simple automated scheduling tool, takes the work out of connecting with others so you can accomplish more. Millions of users benefit from an enjoyable scheduling experience, more time to spend on top priorities and flexibility to accommodate individual users and large teams alike. Calendly works with Google, Office 365 and Outlook calendars and apps like Salesforce, Stripe, PayPal, Google Analytics, GoToMeeting and Zapier for a seamless user experience.
