Senior Legal Receptionist

Position Profile

Provides exceptional service within a legal office environment by greeting and assisting all visitors, answering and managing incoming calls, and supporting business operations. Performs administrative duties as needed while maintaining the highest level of professionalism. Delivers value-added support to legal professionals, including partners, paralegals, and legal administrative assistants.

Job Duties & Responsibilities Reception & Client Services

• Greet all visitors, clients, and employees, providing a professional and welcoming experience that exceeds expectations.
• Build and maintain professional relationships with clients and firm employees.
• Serve as a firm concierge for guests, clients, and staff by maintaining familiarity with local restaurants, coffee shops, and area resources.
• Educate yourself on the firm's culture, key personnel, and organizational structure to effectively support visitors and staff.
• Understand firm protocols and expectations regarding client and visitor interactions.
• Maintain a professional appearance and ensure the firm lobby remains clean and welcoming.

Conference Room & Hospitality Support

• Schedule conference and meeting rooms, ensuring all necessary supplies, beverages, and video conferencing equipment are prepared in advance.
• Provide light hospitality services, including preparing coffee, water, and coordinating food and beverage orders when necessary.
• Perform light housekeeping duties to maintain an organized and professional workspace.

Switchboard & Communication Support

• Answer and route all incoming telephone calls in accordance with firm and Ricoh phone etiquette standards.
• Monitor the whereabouts of attorneys and staff to appropriately manage calls, visitors, and inquiries.
• Maintain proper visitor and guest security procedures as established by Ricoh and the firm.

Administrative & Legal Support

• Perform light clerical and administrative duties as assigned.
• Complete a broad range of clerical tasks requiring knowledge of legal terminology and procedures.
• Prepare documents, maintain files and calendars, and schedule appointments and meetings as required.
• Draft and prepare legal correspondence and documents from written drafts or dictated text.
• Manage calendars and assist with meeting critical deadlines.
• Assist with issuing and tracking company property, including ID badges, cellular phones, directories, and related materials.
• Order office supplies and maintain organized supply rooms and storage areas.
• Provide approved value-added services as directed by the Site Manager or Supervisor.
• Participate in company-sponsored community service events, firm initiatives, and philanthropic activities.
• Perform other duties as assigned.

Qualifications Education

• High school diploma required.
• Associate's degree or Bachelor's degree preferred.

Experience

• Minimum of three (3) years of related business experience preferred.
• Strong preference for candidates with administrative and switchboard experience, particularly within a law firm or legal environment.

Knowledge, Skills & Abilities

• Proficiency with Microsoft Office Suite, particularly Word and Excel.
• Excellent customer service and interpersonal skills.
• Strong attention to detail.
• Ability to manage multiple tasks and priorities simultaneously.
• Demonstrated organizational, verbal, and written communication skills.
• Professional demeanor and business acumen.
• Ability to work with office and technical equipment.

Working Conditions, Mental & Physical Demands

• Office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Diverse work assignments requiring the ability to interpret, comprehend, and apply complex information, data, and instructions.
• Ability to prepare, communicate, and present a variety of information accurately and professionally.
• Position is primarily sedentary but may require walking, standing, bending, reaching, lifting, and carrying objects weighing up to 50 pounds (e.g., files, books, office supplies, and equipment).
• Moderate manual dexterity required, including regular use of keyboards, calculators, and other office equipment, as well as effective hand-eye coordination.

Disclaimer

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.