Senior Legal Operations Manager (Hybrid - Newark, NJ, NYC, FL)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We are seeking a Senior Legal Operations Specialist to help build a more modern, efficient, and technology-enabled Legal function at Broadridge. This is a strategic, hands-on role for someone who can identify opportunities to improve how the Legal team operates and drive solutions from strategy through execution.

Reporting to the Head of Legal Strategy & Operations, this role will help advance Legal Operations by improving workflows, strengthening reporting and business intelligence, and embedding AI and automation across legal processes. The Senior Legal Operations Specialist will support the Legal team in implementing technology solutions, optimizing workflows, and enhancing the operational infrastructure that supports Legal and Compliance. This role will also support Broadridge’s broader compliance and governance programs.

The ideal candidate is equally comfortable thinking strategically and executing tactically. They can assess current-state operations, derive insights from legal technology platforms, make practical recommendations, and implement improvements that increase efficiency, visibility, and consistency. This person will work closely with stakeholders across Legal, IT, Finance, Sales, Compliance, Procurement, and other business teams.

Responsibilities

Legal Operations Strategy & Process Improvement

• Assess legal processes, tools, and workflows to identify inefficiencies, risks, and opportunities for improvement

• Recommend and implement scalable solutions that improve service delivery, consistency, visibility, and operational maturity

• Drive legal operations initiatives from strategy through execution, including process design, implementation, change management, training, and adoption

• Improve and standardize workflows through automation, templates, playbooks, and process redesign

AI, Automation & Legal Technology

• Help build an AI- and technology-forward legal operations practice by embedding AI and automation into Legal workflows

• Lead implementation of legal technology and AI-enabled solutions from requirements gathering through rollout and optimization

• Evaluate practical uses for AI across legal intake, contract review, summarization, workflow routing, reporting, and knowledge management

• Administer and optimize the legal technology stack, including e-billing, matter management, workflow, intake, repository, e-signature, and AI-enabled tools

• Partner with IT, vendors, and business stakeholders to support system enhancements, adoption, and process optimization

• Serve as a key support resource for legal and compliance workflow platforms, including workflow administration, templates, dashboards, reporting, and user support

Data, Reporting & Business Intelligence

• Extract, analyze, and interpret data from legal technology platforms to generate business intelligence and operational insights

• Build and maintain dashboards, KPI reporting, and metrics across contracts, matters, turnaround times, spend, intake, and process performance

• Use data-driven insights to improve workflows, inform new process design, and support business decision-making

• Present metrics, trends, and recommendations to Legal leadership and cross-functional stakeholders

Financial Operations, e-Billing & Vendor Management

• Support legal budgeting, spend tracking, financial reporting, and forecasting

• Review and audit outside counsel and vendor invoices for accuracy and compliance with billing guidelines

• Monitor e-billing systems for billing guideline violations, invoice discrepancies, and compliance exceptions, and coordinate follow-up

• Support outside counsel and vendor management, including onboarding, records, engagement documentation, and operational coordination

Compliance, Privacy & Governance Support

• Support policy, risk, and compliance administration by coordinating policy workflows, tracking reviews and approvals, maintaining logs and supporting documentation, and monitoring remediation items

• Support compliance documentation, reporting, evidence gathering, workflow tracking, and issue management across Legal and Compliance operations

• Provide operational support for compliance activities and Broadridge’s compliance program/GRC platforms, policy management tools, or compliance tracking systems

Qualifications

• 5–8+ years of experience in legal operations, legal technology, compliance operations, contract operations, legal project management, or a related function

• Experience implementing or administering legal technology platforms such as matter management, e-billing, intake, workflow, repository, or e-signature tools

• Strong ability to analyze system data and translate it into reporting, business intelligence, and operational recommendations

• Experience building dashboards, KPIs, metrics, or reporting for legal, compliance, or business stakeholders

• Experience with spend management, e-billing, invoice review, outside counsel management, vendor operations, or budgeting support

• Exposure to privacy compliance, privacy operations, or privacy program support activities

• Strong process improvement, workflow design, and implementation skills

• Advanced proficiency in Microsoft Office Suite, especially Excel, PowerPoint, Word, and Outlook

Preferred Qualifications

• Experience with AI adoption, workflow automation, or legal technology transformation initiatives

• Experience with legal analytics, dashboarding, or business intelligence tools

• Experience with ServiceNow, AuditBoard, SharePoint, DocuSign, iManage, NetDocuments, or similar platforms

• Bachelor’s degree, operations experience, project management training, or equivalent practical experience preferred

Compensation Range: The salary range for this position is between $120,000 - $130,000.

Bonus Eligibility: Bonus Eligible

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.  Apply by clicking the application link and submitting your information. The deadline to apply for this role is October 1, 2026

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].