Senior Leave of Absence Administrator

Please note: This role is 100% in-office in NYC (110 5th Ave); the official job title internally is Senior Leaves Administrator.

We are actively seeking an experienced Senior Leaves Administrator to become an integral part of our dynamic Benefits team at Compass. The successful candidate will bring a minimum of 5 years of progressive experience in the comprehensive service delivery, design, and continuous improvement of leave policies. This position is primarily responsible for ensuring that the company’s leave programs remain fully compliant with all relevant federal, state, and local regulations, operates with maximum efficiency, and, most importantly, consistently supports the evolving needs of both Compass as an organization and its employees. The ideal candidate will be adept at navigating complex regulatory landscapes, fostering strong relationships with internal teams and third-party administrators, and identifying opportunities to enhance the leave experience for all stakeholders.
Responsibilities

• Policy Management: Assist with the design, implementation, and administration all Compass leave policies, including FMLA, short-term disability (STD), long-term disability (LTD), paid family leave (PFL), and other state and local leave laws 
• Compliance: Ensure all leave programs and processes are in full compliance with federal, state, and local regulations. Stay abreast of changing legislation and update policies and procedures accordingly.
• Process Management: Develop and maintain efficient and effective processes for leave requests, approvals, tracking, and communication. Streamline workflows to optimize the employee experience. 
• Vendor Management: Oversee relationships with the third-party leave administrator (TouchCare) and the disability carrier (The Hartford). Monitor vendor performance and ensure service level agreements are met.
• Payroll Instruction: Create and submit bi-weekly payroll instructions for employees on leave and, for example, receiving statutory benefit offsets or in need of retro-active adjustments. Work directly with the Compass Payroll team as needed to resolve related questions or issues. 
• Consultation: Partner closely with P&C Business Partners to support leave and accommodation cases across Compass. Serve as the primary resource (SME) for interpreting policy, ensuring compliance, and advising on complex cases. Communicate effectively, influence outcomes, and provide practical solutions.
• Employee Support: Provide expert guidance and support to employees and managers regarding leave entitlements, policies, and procedures. Serve as the Tier 2 escalation point on complex cases.   
• System Administration: Manage and maintain leave-related data within Workday (HRIS) and other benefits administration systems. Ensure data accuracy and integrity.
• Reporting and Analysis: Generate regular and ad-hoc reports on leave utilization, trends, and compliance. Analyze data to track SLAs, identify areas for improvement and recommend strategic adjustments for leave and disability programs.
• Training: Develop and deliver periodic training programs for business partners, people managers and employees as needed on leave policies and procedures
• Cross-Functional Collaboration: Collaborate closely with P&C Business Partners, Legal, Payroll, and other internal stakeholders to ensure seamless service delivery related to leave policies.
  

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in U.S. benefits leave administration, with a demonstrated expertise on related policy design, process execution and optimization, escalation management, reporting and vendor management
• In-depth knowledge of federal and state leave laws, including FMLA, ADA, STD, LTD, and various state-specific paid leave laws and how to build and maintain corresponding compliant processes and systems
• Demonstrated experience managing relationships with third-party leave administrators and disability carriers
• Strong analytical skills with the ability to interpret complex data and generate meaningful insights
• Excellent communication, interpersonal, and presentation skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Workday’s Absence Management Module
• Prior experience with payroll as it relates to leaves of absence claimants

Preferred Qualifications

• Professional certification (e.g., CLMS, CPDM, CEBS)
• Prior employment with either a third party leave/disability vendor and/or as a leave/disability consultant
• Experience with The Hartford’s leave and disability administration services
• Experience with Americans with Disabilities Act (ADA) claims and processes 

Compensation

The base pay range for this position is $110,000-125,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.