Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
To consult with Navy Federal's leaders and business partners to identify critical learning gaps and recommend the best learning solution to support business unit objectives and enterprise-wide initiatives aligned with Navy Federal's University learning model and enterprise strategy. Collaborate enterprise-wide with operational and learning community partners including Talent Development and HR Business Partner teams to understand organizational / department learning needs and support the development of strategy-focused immersive learning plans. Partner with talent development, the enterprise learning community and subject matter experts to curate, validate, and develop content and learning resources, tools, and self-directed content to support enterprise strategy and goals. Measure effectiveness of learning solutions and programs. Serve as learning subject matter expert to provide advanced knowledge of design programs, principles, development standards, techniques, and methodologies and apply each, ensuring a positive learner/customer experience and alignment with Navy Federal's overall strategy and culture.
Responsibilities- Consult and collaborate with business leaders to identify learning needs, gaps and updates or enhancements to existing plans. Conduct needs analysis on strategic requests and recommend the best learning solutions to support business objectives in alignment with Navy Federal's strategy
- Serve as a lead consultant and resource on professional and talent development learning to either directly or indirectly support and align with enterprise strategy and needs
- Contribute to the development of learning strategies, tactics and solutions and design/develop/facilitate learning solutions and content for professional development, employee upskilling, etc., using a proven development life cycle to support company-wide and business unit objectives, while considering stakeholder needs and industry standards
- Design and use quantitative and qualitative methods and metrics to measure, evaluate and analyze the effectiveness of training programs and/or immersive learning plans to ensure objectives are achieved
- Oversee the development of reference materials, support tools and leader resources that reinforce strategic learning
- Lead, guide, and mentor team members and partner with the business to achieve desired outcomes, and in support of leaders in setting performance standards and identifying potential skill gaps related to expectations
- Serve as a lead liaison between the Learning Solutions team and Talent Development team (when appropriate) providing swift and thorough transitions for customers and business partners
- Remain current with industry learning best practices and technical, product and program enhancements
- Participate in or manage multiple large-scale and/or cross-divisional/departmental projects and programs
- Partner with L&TD's Vendor Partnership team to identify opportunities to source shared vendor relationships, platforms or content
- Conduct needs analysis on strategic requests; identify learning gaps and recommend the best learning solutions to support business objectives in alignment with Navy Federal's strategy
- Perform other duties as assigned
- Expertise in one or more of the following: program management and evaluation, learning science, communications, instructional design, organizational development and/or extensive experience designing, developing, and implementing training.
- Willingness to learn, use a growth mindset and combine theoretical knowledge with practical, hands-on application.
- Expertise in conducting needs assessment and analysis for large scale learning solutions.
- Advanced knowledge of measuring ROI on learning solutions
- Extensive experience in classroom instruction and/or facilitation for individuals or groups
- Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects
- Expert knowledge of instructional theories, educational psychology, educational theory, tools and resources
- Demonstrated ability to think strategically, adapt quickly and exhibit effective communication skills to all levels of leadership.
- Demonstrated advanced organizational, planning, and project management skills and knowledge.
- Demonstrated skill in effectively building relationships with and influencing team members, management, vendors, and a diverse group of stakeholders.
- Demonstrated skill in compiling, organizing and presenting findings and conclusions clearly and concisely to stakeholders and management.
- Advanced research, analytical, and problem-solving skills
- Expert skill communicating with all levels within an organization
- Expert skill in building strategic and execution-focused plans and alliances with partner leadership
- Advanced skill interacting tactfully and effectively in difficult situations
- Expert skill to successfully influence, lead and/or guide others towards goals
- Advanced verbal and written communication skills to include speaking and/or presenting in front of groups in a professional setting
- Bachelor's Degree in Education, Instructional Technology, Human Resources, business, communication, behavioral sciences, Program Management or related field or the equivalent combination of training, education and experience.
Desired Qualifications
- Significant experience in multi-media training
- Advanced knowledge of Navy Federal products, services, programs, policies and procedures
- Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
- Advanced knowledge of banking/financial industry standards and practices
- Advanced knowledge of Navy Federal's Strategic goals & initiatives
- Professional certifications including project management (e.g. PMP), agile, evaluation, instructional design, change management, talent development, and / or learning professional
- Master's Degree in, Education, Instructional Technology, , Human Resources, business, communication, behavioral sciences, or related field or the equivalent combination of training, education, and experience
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
- 9999 Willow Creek Road San Diego, CA 92131
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
- FORTUNE 100 Best Companies to Work For® 2025
- Yello and WayUp Top 100 Internship Programs
- Computerworld® Best Places to Work in IT
- Newsweek Most Loved Workplaces
- 2025 PEOPLE® Companies That Care
- Newsweek Most Trustworthy Companies in America
- Military Times 2025 Best for Vets Employers
- Best Companies for Latinos to Work for 2025
- Forbes® 2025 America’s Best Large Employers
- Forbes® 2025 America's Best Employers for New Grads
- Forbes® 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2025 Handshake Early Talent Award
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Expertise in program management and evaluation, learning science, communications, instructional design, or organizational development; extensive experience designing and implementing training.
- Willingness to learn and use a growth mindset, combining theory with practical application.
- Expertise in conducting needs assessment and analysis for large-scale learning solutions.
- Advanced knowledge of measuring ROI and evaluating learning solutions.
- Extensive experience in classroom instruction and/or facilitation for individuals or groups.
- Extensive experience participating in cross-functional, multi-dimensional teams and projects.
- Expert knowledge of instructional theories, educational psychology, tools and resources.
- Demonstrated ability to think strategically, adapt quickly, and communicate effectively with all levels of leadership.
- Demonstrated advanced organizational, planning, and project management skills and knowledge.
- Proven skill building relationships and influencing team members, management, vendors, and diverse stakeholders.
- Ability to compile, organize, and present findings and conclusions clearly to stakeholders and management.
- Advanced research, analytical, and problem-solving skills.
- Expert communication skills across all organizational levels, including presenting to groups.
- Skill in building strategic and execution-focused plans and alliances with partner leadership.
- Advanced interpersonal skills to interact tactfully and effectively in difficult situations.
- Proven leadership and influence to guide others toward goals.
- Advanced verbal and written communication skills, including professional presentation experience.
- Bachelor's degree in Education, Instructional Technology, Human Resources, Business, Communication, Behavioral Sciences, Program Management, or related field, or equivalent combination of training, education and experience.
- Significant experience in multi-media training.
- Advanced knowledge of Navy Federal products, services, policies, procedures, functions, and organizational objectives.
- Advanced knowledge of banking/financial industry standards and practices.
- Professional certifications such as PMP, Agile, instructional design, change management, evaluation, or other learning professional certifications.
- Master's degree in Education, Instructional Technology, Human Resources, Business, Communication, Behavioral Sciences, or related field, or equivalent.
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
