To lead the strategy, design, and management of digital learning solutions across the organisation. This role is responsible for driving the end-to-end lifecycle of digital learning, including e-learning development, platform governance (e.g., LMS/LXP), and the adoption of innovative learning technologies to enhance workforce capability and learning experience.
Job Responsibilities:
Digital Learning Strategy & Governance
- Lead and implement the organisation’s digital learning strategy, ensuring alignment with business priorities and workforce transformation goals
- Govern and optimise the use of digital learning platforms (e.g., LMS, LXP, content libraries), ensuring seamless user experience and operational efficiency
Learning Design & Development
- Oversee the design and development of high-impact digital and blended learning solutions, including e-learning modules, microlearning, virtual instructor-led training (VILT), and immersive learning experiences
- Ensure learning solutions are learner-centric, engaging, and aligned with adult learning principles and instructional design standards
Platform & Content Management
- Manage the full lifecycle of digital content, including curation, development, deployment, maintenance, and retirement
- Ensure content quality, consistency, and relevance across all digital platforms
Needs Analysis & Solutioning
- Partner with business leaders and stakeholders to conduct learning needs analysis and translate capability gaps into scalable digital learning interventions
- Provide expert advisory on appropriate learning modalities, leveraging digital tools and data insights
Learning Technology & Innovation
- Stay abreast of emerging trends in learning technologies (e.g., AI-enabled learning, adaptive learning, learning analytics) and drive innovation in digital learning practices
- Evaluate and recommend new tools, platforms, and solutions to enhance learning effectiveness and user engagement
Measurement & Insights
- Define and track key learning metrics (e.g., engagement, completion, impact on performance) across digital platforms
- Leverage data analytics to generate insights and continuously improve learning effectiveness and ROI
Stakeholder & Vendor Management
- Manage relationships with internal stakeholders, SMEs, and external vendors/partners to deliver high-quality digital learning solutions
- Ensure vendor deliverables meet agreed standards, timelines, and business requirements
Team Leadership & Capability Building
- Mentor and guide junior learning specialists, fostering strong digital learning capabilities within the team
- Promote a culture of continuous learning and innovation within the broader organisation
Budget & Resource Management
- Manage budgets related to digital learning platforms, content development, and vendor engagements
- Ensure optimal utilisation of resources and cost-effective delivery of learning solutions
Compliance & Quality Assurance
- Ensure all digital learning initiatives comply with regulatory requirements, internal governance standards, and audit expectations
- Establish quality assurance processes for content, delivery, and platform performance
Skills Required
- Lead and implement digital learning strategy aligned to business priorities
- Govern and optimise LMS/LXP platforms and content libraries
- Design and develop e-learning, microlearning, VILT, and blended solutions
- Manage full content lifecycle: curation, development, deployment, maintenance, retirement
- Conduct learning needs analysis and translate gaps into scalable digital solutions
- Evaluate and recommend learning technologies (AI-enabled, adaptive, analytics-driven)
- Define and track key learning metrics and leverage analytics for continuous improvement
- Manage relationships with stakeholders, SMEs, and external vendors/partners
- Mentor and build capability of junior learning specialists
- Manage budgets and ensure cost-effective delivery of digital learning initiatives
- Ensure compliance with regulatory requirements and maintain quality assurance processes
What We Do
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services. TOGETHER WE PROGRESS Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so. Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region. We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead. We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future. We invite you to join us as we work towards a better and brighter future for all.
