Senior Learning Experience Designer

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of the Position
The Sr. Learning Experience Designer is responsible for all phases of analysis, design, development, implementation, and evaluation (ADDIE) of learning programs and deliverables.  Sr. Learning Experience Designers are also responsible for managing large cross-departmental projects and strategic initiatives, driving process improvement, and establishing KPIs.

Essential Job Duties

Upon onboarding and completing required qualifications, the Sr. Learning Experience Designer will:

• Analyze learner journeys and personas based on pre-defined Technology Training Pathways to craft measurable learning objectives for a new product, technology, or application
• Collaborate with internal and cross-functional teams to research, design, and validate scalable learning solutions that optimize learning experience and outcomes
• Lead complex, cross-functional projects by developing comprehensive plans, coordinating multiple workstreams, and driving seamless execution with limited supervision
• Partner with the multimedia team to define and implement media strategies that enhance learning
• Proactively align with upstream and downstream stakeholders on critical path activities including resources, timelines, and execution plans
• Evaluate end-to-end learner experiences using a variety of qualitative and quantitative methods to drive optimization of learner and business outcomes
• Define success metrics and establish baselines for projects, programs, and strategic initiatives
• Scale programs by qualifying internal experts to support customer education during product and procedure launches
• Design and test learning curricula in Human Factors usability evaluations
• Deliver lab-based skills training for physicians and care teams as needed
• Create, manage, validate, and launch technology training protocols, as needed
• Support onboarding and mentor Learning Content Specialists and Learning Content Designers

Required Skills and Experience

• 6-8 yrs. relevant professional experience
• Ability to sign-off on applicable technical and/or clinical content
• Experience designing and developing eLearning, instructor-led training, assessments, and blended learning solutions
• Delivery of training in a professional or classroom setting
• Demonstrated application of adult learning theory, analysis tools and process, evaluation tools and models, assessment best practices, and learning objective construction
• Excellent written and interpersonal communication skills
• Experience working and collaborating with SMEs and stakeholders to create robust content solutions
• Ability to self-manage and prioritize multiple development projects and deadlines, and adapt to project changes
• Ability to distill complex problems into clear and simple solutions by analyzing a variety of factors
• Strong organizational skills
• Ability to work with instructional design processes, tools, and templates
• Ability to define and document processes
• Ability to foster and create strong working relationships
• Ability to coach and provide feedback 
• Excellent attention to detail
• Must provide work samples and/or portfolio

Required Education and Training

• Minimum college degree required (Instructional Design, Education or Science/Engineering degree preferred)
• Software proficiency:
  • MS Office (Word, PowerPoint, Excel)
  • Smartsheet or equivalent project management tool

Working Conditions (none)

Preferred Skills and Experience

• Minimum 1-2 years of experience in biotech or medical device organization preferred

• Curriculum Development or Instructional Design/Technology master’s degree preferred
• Software proficiency:
  • Adobe Creative Cloud
  • Articulate Rise 360
  • Articulate Storyline
  • Camtasia

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.