Senior Learning and Instruction Manager

Minimum Qualifications 

• Bachelor’s/Associate’s degree in education, business administration, human resources or comparable experience 

• 3-5 years of experience in curriculum development, adult learning, training and facilitation or comparable experience 

• Authorized documentation to work in the United States of America 

• Criminal background history clearance to work with school-age children 
   

Preferred Qualifications 

• City Year/AmeriCorps experience is a plus 
   

Responsibilities 

The Senior Learning and Instruction Manager will perform the following roles and responsibilities as described below: 
 

Learning Strategy & Program Design 

• Partner with Impact department leadership to design a site learning strategy that centers on City Year’s culture, Clover Model, and Corps curriculum to drive Corps development 

• Oversee the yearlong scope and sequence for learning, ensuring all training from onboarding to graduation is scaffolded to meet the evolving needs of AmeriCorps volunteers 

• Customize national and local instructional content to ensure it remains relevant and effective for the varied needs of our Corps 
   

Learning Logistics & Event Management 

• Lead the end-to-end orchestration of major site learning events and milestones, including Summer Learning Institute, Mid-Year Summit, and Learning and Development Days, ensuring all logistics, materials, and venue setups are prepared 

• Manage site-wide learning calendars, ensuring all training operations are resource-efficient and aligned with department goals  

• Cultivate partnerships with internal and external content experts to deliver high-quality, sequenced training sessions that prepare our AmeriCorps volunteers for service with students  
   

Facilitator Coaching & Content Delivery 

• Build the capacity of our Impact team by preparing, coaching, and supporting internal and external facilitators to deliver engaging, high-impact learning sessions 

• Model a growth mindset and a deep commitment to City Year’s values, serving as a leader who fosters a culture of continuous learning 

• Provide actionable, data-informed feedback to facilitators and colleagues to refine their practice and ensure consistent, high-quality development experiences for all AmeriCorps volunteers 
   

Data-Driven Improvement & Site Support 

• Collaborate with the Impact and Evaluation teams to foster a culture of continuous improvement, using training evaluations and impact data to refine our learning approach 

• Translate data into actionable insights that inform site strategy and help Impact leadership drive student and corps outcomes  

• Serve as a collaborative partner to site departments, supporting site-wide organizational initiatives, including interview days, service events, and cross-departmental committees 

• Performs additional responsibilities as assigned by the direct supervisor to advance City Year’s mission. 
   

Competencies 

To succeed in this role, an applicant must have the following competencies: 

• Collaboration: Connects with stakeholders to identify shared interests; partners with others to incorporate different perspectives toward a common goal. 

• Understanding & Building Connection: Considers perspectives of others and cultivates relationships to strengthen interpersonal bonds with colleagues and external stakeholders. 

• Learning: Strives to continuously develop and improve self, teams, and organization. 

• Problem-Solving: Identifies opportunities to make improvements; gathers information; connects related and unrelated concepts; integrates findings into actionable solutions. 

• Project Management: Organizes, prioritizes, tracks, and manages workflow and resources. 

• Managing Performance: Assigns, tracks, and prioritizes work to ensure high-quality outputs; inspires committed and positive action toward organizational goals 
   

Technical & Functional Skills 

• Microsoft 365 Suite (Teams, Power BI, SharePoint, Forms) 

• Curriculum design and development 

• Assessment and evaluation design 

• Survey design and analysis  
   

Physical Requirements 

• Be physically-present, i.e. on-site, during all learning activities 

• Lift and carry instructional materials, books, and supplies up to 25 pounds· 

• Ability to sit for extended periods and occasionally stand or walk 

• Manual dexterity for typing, writing, and handling office equipment 

• Visual acuity to read screens and printed materials 

• Hearing ability to participate in conversations and respond to video and phone calls 

• Ability to communicate clearly in person, by video and phone, and in writing 

Working Conditions 

• Operates in a professional office setting using standard office equipment 

• Requires travel to external venues for tours and Learning Events 

• Typical schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. with occasional extended hours as needed for Service Learning Institute, Mid-Year Summit, and Learning and Development Days 

• Noise level is generally moderate 

• Requires a valid driver’s license or reliable transportation for travel as part of job duties 

• Must have reliable internet access for remote or flexible work arrangements 
   

Application Requirements  
Please attach the two (2) required documents to your application prior to submitting. Applications missing the resume or short answers are incomplete and will not be considered.    
1) Professional resume 

2) Separate document answering the following three questions. To be considered, answer all three questions. No cover letter required 
(2a) Describe a time when you were responsible for the end-to-end management of a large-scale learning program or an event series. How did you handle the logistics, curriculum scheduling, and resource allocation to ensure success? 

(2b) How do you approach customizing instructional content to meet the different needs adult learners? Please provide an example of how you have supported a team of facilitators to ensure high-quality delivery. 
(2c) Tell us about a time you used data to assess the effectiveness of a program or training. What specific data points did you analyze, and how did you use those findings to adjust your strategy or improve future outcomes?