Senior Learning and Development Specialist

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

We are seeking a collaborative and detail-oriented professional with hands-on experience implementing and supporting Zip and Agiloft contracting platforms to support the development and delivery of educational and training materials for the implementation of a new enterprise-wide contracting system. This role will partner with a cross-functional operations team to create learning content that enables successful adoption of new processes, technologies, and ways of working across the organization.

What You Will Do:

Key Responsibilities:

• Draft and coordinate change management plans including creation, drafting and organizing materials to be used for process education and system training sessions.
• Map streamlined process workflows across Legal, Procurement, and Policy Operations, to support process and system changes, and develop training and educational materials to drive adoption across R&D and other business teams.

Training & System Enablement

• Build clear education and training materials for new process and software tools.
• Create easy-to-use user guides, presentations, videos, and e-learning modules.
• Coordinate training sessions, including scheduling, distributing invitations, and communicating session details to participants.
• Capture training outputs and developed comprehensive FAQs and knowledge-based documentation to support user adoption, knowledge retention, and ongoing operational efficiency.

Your Profile:

• Experience: 4+ years in change management, training, or organizational development.
• Requirements: Familiarity with Agiloft and Contract Lifecycle Management (CLM) concepts is required.
• Preferred: task orchestration and process automation preferred. Pharmaceutical experience is helpful but not required.

• Work Style: Proven ability to work independently from home and collaborate effectively on-site (Hybrid Role).
• Skills: Strong communication skills with an ability to unite cross-functional teams. Quick learner.

• Certifications: Prosci, ADKAR, or similar training credentials are a plus.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply