Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability.
As a Principal Site Reliability Engineer at JPMorgan Chase within the AI/ML & Data platform team, you work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products' design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production.
Job responsibilities
- Demonstrate expertise in application development and support with multiple technologies such as Databricks, Snowflake, AWS, Kubernetes, etc.
- Coordinate incident management coverage to ensure effective resolution of application issues.
- Collaborate with cross-functional teams to perform root cause analysis and implement production changes.
- Mentor and guide team members to foster innovation and strategic change.
- Develop and support AI/ML solutions for troubleshooting and incident resolution.
Required qualifications, capabilities, and skills
- Formal training or certification on SRE concepts and 5+ years applied experience
- Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
- Proficiency in running production incident calls and managing incident resolution.
- Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
- Strong understanding of SLI/SLO/SLA and Error Budgets
- Proficiency in Python or PySpark for AI/ML modeling.
- Must be able to reduce toil by building new tools to automate repeated tasks.
- Hands-on experience in system design, resiliency, testing, operational stability, and disaster recovery
- Understanding of network topologies, load balancing, and content delivery networks.
- Awareness of risk controls and compliance with departmental and company-wide standards.
- Ability to work collaboratively in teams and build meaningful relationships to achieve common goals.
Preferred qualifications, capabilities, and skills
- SRE or production support role with AWS Cloud, Databricks, Snowflake or similar Technologies.
- AWS and Databricks certifications.
Top Skills
What the Team is Saying
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
