About you – experience, education, skills, and accomplishments
Bachelor’s degree in Computer Science, Information Systems, or related field
Minimum 7 years of experience in strong implementation, design, configuration and development in ServiceNow platform.
Good communication and stakeholder management skills.
Strong understanding of Agile methodologies & DevOps practices.
It would be great if you also have experience in:
Experience in NowAssist & Agentic AI capabilities.
Good to have ServiceNow certifications in CIS-ITSM, CSA, CAD, CIS-Discovery, CIS-HAM, CIS-SAM.
What will you be doing in this role:
Design, configure, develop ServiceNow requirements across ITOM Cloud Discovery, CMDB, ITSM, HAM & SAM modules.
Configure and develop scalable integrations with enterprise systems.
Configure and develop UI policies, Business Rules, Flow Designer flows, Script Includes, Client Scripts etc.
Good to have experience in designing AI-driven workflows leveraging: Now Assist, Virtual Agent, AI Search, AI Agents capabilities.
Collaborate with team members to participate in code reviews, sprint release planning, platform upgrades, and production support.
Mentor and help junior developers by providing technical guidance and suggesting best practices.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, or related field
- Minimum 7 years of ServiceNow implementation, design, configuration and development experience
- Strong communication and stakeholder management skills
- Strong understanding of Agile methodologies and DevOps practices
- Design, configure, and develop ServiceNow across ITOM Cloud Discovery, CMDB, ITSM, HAM and SAM modules
- Configure and develop scalable integrations with enterprise systems
- Configure and develop UI Policies, Business Rules, Flow Designer flows, Script Includes, Client Scripts
- Mentor and provide technical guidance to junior developers
- Experience with Now Assist and Agentic AI capabilities
- ServiceNow certifications (CIS-ITSM, CSA, CAD, CIS-Discovery, CIS-HAM, CIS-SAM)
- Experience designing AI-driven workflows leveraging Now Assist, Virtual Agent, AI Search, AI Agents
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
