Senior Lead Site Reliability Engineer-Core Engineering Solutions

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions.

As a Senior Lead Site Reliability Engineer at JPMorganChase within the Core Engineering Solutions team of Consumer and Community Banking, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platform products. You collaborate with stakeholders to define non-functional requirements and availability targets, ensuring these are embedded in product design and testing. You drive significant business impact by championing site reliability principles, implementing robust observability, and shaping the target state architecture through your expertise. You will work alongside talented engineers dedicated to delivering resilient, scalable, and innovative solutions that support millions of customers.

Job responsibilities

• Creates high quality designs, roadmaps, and program charters that are delivered by you or the engineers under your guidance.
• Provides advice and mentoring to other engineers and acts as a key resource for technologists seeking advice on technical and business-related issues.
• Demonstrates site reliability principles and practices every day and champions the adoption of site reliability throughout your team.
• Collaborates with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt.
• Works toward becoming an expert on the applications and platforms in your remit while understanding their interdependencies and limitations.
• Evolves and debugs critical components of applications and platforms.
• Provides comprehensive and ongoing guidance, tools, and solutions to support the firm’s growth.
• Makes significant contributions to JPMorganChase’s site reliability community via internal forums, communities of practice, guilds, and conferences.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate reliability design and operational decisioning (e.g., incident/post-incident analysis and requirements traceability), validating outputs and handling operational data according to sensitivity and security requirements.
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., testing/validation automation and production readiness), ensuring traceability/auditability, resiliency, and security controls.
• Sets team practices for safe AI usage in operations, including review/approval expectations and escalation paths, while maintaining resiliency, security, and auditability outcomes.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience.
• Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform.
• Hands-on deep expertise in public cloud and modernization journey.
• Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve reliability engineering workflows with strong validation habits and awareness of data sensitivity.
• Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines.
• Experience working with incident management and troubleshooting defects found during testing.

Preferred qualifications, capabilities, and skills

• Ability to communicate data-based solutions with complex reporting and visualization methods.
• Recognized as an active contributor of the engineering community.
• Continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm’s strategy.
• Strong communication skills with ability to mentor and educate others on site reliability principles and practices.
• Experience setting team practices for safe AI usage in operations, including review/approval expectations and escalation paths.
• Familiarity with AI-assisted reliability workflows and operational decisioning.
• Experience ensuring traceability, auditability, resiliency, and security controls in AI-enabled environments.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.