Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Job Summary
Primarily provides pre-sales technical consultancy for the development and implementation of complex solutions. Utilizes broad industry knowledge and expertise in finding products and solutions to meet customer needs. Prepares detailed product specifications and designs for the development and implementation of customer solutions. Provides consultation to prospective customers during customer meetings, tours, assessments and validations. Customer-facing, capable of customer demand creation and cross-regional coordination and collaboration. Can provide post-sales technical expertise during installation and contract-fulfilment.
Responsibilities
Technical Consulting and Sales Support
Identifies customer’s business needs, challenges, and technical requirements and maps to Equinix solutions
Subject matter expert for product(s), technologies, industry, etc.
Utilizes internal process and client requirements to help shape company policies, procedures and products
Provides full sales support for assigned regional and/or global customers
Provides guidance to other personnel and mentors members of the Sales Engineering team
Solution Design and Deliverables
Hosts meetings with Senior Stakeholder/ may be C-level executives
Provides high level technical solution design expertise to all assigned Sales account executives
Develops and refines standard practices and procedures
Develops complex RFI/P/Q preparation as requested by Sales Representatives
Independently delivers all deliverables for the customer
Customer Service
Communicates with customers (internal and external) in an outstanding, professional, friendly and effective manner, both verbally and in writing
Drives pre-sales efforts for all company products and services
Provides outstanding technical support in sales presentations, customer meetings, and trade shows
Anticipates and resolves complex customer issues
Business and Market Expertise
Excellent understanding and awareness of technology trends in the market
Exceptional understanding of Equinix data center, Network, and Cloud products and services
Strong familiarity with the competitive landscape
Collaboration / Communication
Creates new business opportunities and grows existing customer relationships
Influences internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales
Develops a positive culture on the team
Demonstrates outstanding presentation skills
Team Leadership
Leads initiatives and team projects to better the organization
Demonstrates team and thought leadership; is a recognized SME
Qualifications
Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years' experience; or equivalent experience
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
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What We Do
Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company™, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate advantage. With Equinix, they can scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.
