Senior Lead Reconciliation Analyst

Senior Lead Reconciliation Analyst (Onsite Monday-Wednesday, Remote Thursday and Friday/8am-5pm) 

The Senior Lead Reconciliation Analyst leads the team that provides reconciliation services to VIP customers and oversees customer relationship and communication. This position is expected to maintain an in-depth understanding of the customers’ needs and their business to provide them with the best use of the reconciliation application along with mentoring other team members to achieve the same levels of customer service.

Responsibilities: 

• Mentor and motivate Lead Reconciliation Analysts to enhance skill level as part of the customer experience.
• Own the customer relationship and communication during the onboarding process including welcome correspondence, follow-up training, assistance with completion of required documentation to establish third-party payer data transmittal.
• Serve as the first point of escalation for customer issues.
• Communicate necessary customer actions, including deposit verifications, claim disputes, write-off approvals, and completion of necessary forms and documentation.
• Oversee development and communication of customer reports.
• Provide analysis of reconciliation data and trends; assist customers in the design of necessary accounting protocols for submission of payment and claims posting activities.
• Quickly and accurately answer customer questions, route incoming calls to the appropriate parties, and resolve customer complaints.
• Perform claims research with pharmacies and various PBMs in a timely manner.
• Utilize Admin tools to triage system and file issues and articulating IT tickets before escalating to management.  
• All other duties assigned.

Required Knowledge and Skills: 

• Knowledge of pharmaceutical reconciliation practices, including accounting-based principles.
• Driven learner that assesses own strengths and weaknesses, pursues training and development opportunities, strives to continuously build knowledge and skills, and shares expertise with others. Seeks assistance from peers and supervisors to supplement current skills and industry knowledge.
• Ability to work in a dynamic and fast paced work environment.
• Excellent communication, interpersonal, coaching, and conflict resolution skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.

Basic Qualifications: 

• 2-3years’ experience in professional customer service environment
• Experience using MS Word and Excel 
• High School Diploma or GED

Preferred Qualifications: 

• Associate or Bachelor’s Degree
• Pharmacy industry knowledge a plus
• Management of direct or in-direct reports a plus
• Experience in billing or reconciliation a plus
• Ten key by touch

Work Conditions: 

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  In-Office Fort Worth, TX
• May work across different time zones 

• As Passionate Transformers, we find a better way to innovate relentlessly. 
• Being Mission Driven, we consistently deliver on our promises. 
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do. 

Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [email protected]. 

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.