Join Amity Accentix (formerly TrueVoice), a Subsidiary of Amity Solutions
Amity Accentix is a leading expert in bot voice technology, dedicated to innovating and enhancing voice-based interactions. As part of Amity Solutions, Amity Accentix combines cutting-edge bot voice solutions with a commitment to excellent customer service, providing transformative experiences in communication technology. Joining Amity Accentix means being part of a team at the forefront of voice tech, where your expertise will help shape the future of AI-driven communication.
Explore more about us at: https://www.amitysolutions.com
Your Day-to-Day Responsibilities:
Lead and coordinate QA activities across voicebot development projects, ensuring product quality and timely delivery
Design and execute test strategies, test plans, and test cases for voicebot conversation flows, APIs, and system integrations
Perform API, integration, system, and regression testing to validate platform functionality and partner integrations
Develop and maintain automated test frameworks and scripts to improve test coverage and reduce regression testing time
Collaborate closely with Product, Engineering, and Project teams to clarify requirements, identify risks, and ensure quality throughout the development lifecycle
Review defects, perform root cause analysis, and work with developers to resolve issues efficiently
Guide and mentor QA team members, promoting best practices in testing, automation, and quality processes
Support post-release validation and monitoring, ensuring stability and continuous improvement of deployed solutions
Required Skills & Qualifications:
Demonstrated leadership capability, with the ability to guide, mentor, and support QA team members while promoting best practices in quality assurance
Strong sense of ownership and accountability in delivering reliable, high-quality software
Growth mindset with the willingness to continuously learn and adopt new technologies and testing approaches
Solid understanding of the Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC)
Strong knowledge of software QA methodologies, testing strategies, tools, and quality best practices
Hands-on experience in API testing and validation, using tools such as Postman, SOAP UI, or custom scripts
Experience designing, developing, and maintaining automated test frameworks (e.g., Robot Framework, Cypress, Selenium, or Playwright) to improve test coverage and reduce regression testing cycles
Familiarity with test automation practices within CI/CD pipelines
Ability to collaborate effectively with Product, Engineering, and cross-functional teams to ensure quality across the development lifecycle
Strong written and verbal communication skills in Thai and English
Nice to Have:
Experience working with voicebot, chatbot, or conversational AI platforms
Experience testing AI-driven, API-based, or integration-heavy systems
What’s in it for you:
- At Amity, we are dedicated to creating a dynamic and supportive work environment that prioritizes growth, learning, and inclusivity. As an equal opportunity employer, we welcome applicants from all backgrounds, embracing diversity in ethnicity, gender, disability, religion, belief, sexual orientation, and age. Join our Bangkok team to enjoy a wide range of benefits as we innovate and grow together.
Discover more about our team values, benefits, and career opportunities at Amity Solutions Bangkok on our official website.
Skills Required
- Demonstrated leadership capability in QA
- Strong knowledge of software QA methodologies
- Hands-on experience in API testing
- Experience designing and maintaining automated test frameworks
- Strong written and verbal communication skills in Thai and English
What We Do
Amity is the secret to making any app memorable. We build ready-to-use modules that can be added to any app or website to fuel user engagement, such as chat, user profiles, social feeds, discussion forums, live streaming, video stories, and more. Forget about huge budgets, big engineering teams, and years of development to build an engaging app - with our technology, you can increase in-app engagement in just a few clicks. We make it easy for companies to upgrade their digital platforms and engage their communities in ways that they could only dream of before! For this reason, since our founding in 2020, we’ve been a trusted partner for global brands across all industries, with over 25 million people using our technology every month. We are a team of 100+ passionate people, spread across five office locations - London, Milan, Bangkok, San Francisco, and São Paulo - and we proudly power digital communities and experiences for hundreds of enterprise companies like Harley-Davidson, Ferrari, Pernod Richard, Noom and the World Economic Forum. Head over to www.amity.co to learn more, get in touch, and access our free resources on community building and app growth!
