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The Role
Leads strategy, commercialization, lifecycle management, and growth for Merchant Services products and third-party payment gateway partnerships. Defines product vision, prioritizes roadmaps, manages complex vendor relationships, and aligns executive, technology, operations, and business stakeholders. Oversees customer adoption, operational readiness, risk controls, compliance, fraud mitigation, payment modernization, and delivery of scalable omnichannel payment solutions.
Summary Generated by Built In
About this role:
Wells Fargo is seeking a Senior Lead Product Manager to drive the strategy, development, and lifecycle management of Merchant Services products. This role defines product outcomes, sets strategic direction, and leads execution toward an end-state vision that delivers measurable business results and exceptional customer experiences.
The Senior Lead Product Manager leads and aligns cross-functional teams to build and enhance omni-channel payment experiences, ensuring products deliver clear customer value while meeting business objectives. This role is accountable for key business and customer metrics, as well as the supporting processes, policies, risk controls, and governance frameworks.
Learn more about career areas and lines of business at wellsfargojobs.com .
In this role, you will:
23 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Wells Fargo is seeking a Senior Lead Product Manager to drive the strategy, development, and lifecycle management of Merchant Services products. This role defines product outcomes, sets strategic direction, and leads execution toward an end-state vision that delivers measurable business results and exceptional customer experiences.
The Senior Lead Product Manager leads and aligns cross-functional teams to build and enhance omni-channel payment experiences, ensuring products deliver clear customer value while meeting business objectives. This role is accountable for key business and customer metrics, as well as the supporting processes, policies, risk controls, and governance frameworks.
Learn more about career areas and lines of business at wellsfargojobs.com .
In this role, you will:
- Own and drive the end-to-end success of third-party payment gateway partnerships, including strategy, commercialization, operational readiness, client adoption, and long-term growth.
- Influence executive stakeholders, external partners, and cross-functional teams to deliver payment solutions that meet client needs while achieving business objectives.
- Lead complex vendor and partner relationships, ensuring accountability, service excellence, contractual compliance, and roadmap alignment.
- Champion customer-centric product innovation by translating enterprise client requirements into scalable payment solutions and strategic product enhancements.
- Drive strategic growth initiatives across payment acceptance products while balancing risk, operational readiness, and client experience.
- Articulate product vision, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading technologies and vendor relationships.
- Engage with leaders, stakeholders, subject matter experts, scrum masters, project managers and delivery team companywide.
- Serve as an adept advisor to leadership.
- 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Proven expertise in Merchant Services, including merchant acquiring, payment processing, portfolio management, and payment technology solutions.
- Deep expertise across the payment's ecosystem, including payment gateways, orchestrators, processors, acquirers, card networks, tokenization, fraud management, settlement, and digital payment infrastructure.
- Proven experience launching, managing, and commercializing payment products and services, including payment gateways, digital wallets, ACH solutions, recurring billing, invoicing, tokenization, and e-commerce payment platforms.
- Experience serving as the primary liaison between internal stakeholders, external partners, and third-party payment providers to drive product enhancements, issue resolution, roadmap execution, and strategic partnership alignment.
- Proven success commercializing and scaling payment solutions through strategic partnerships, reseller channels, and enterprise go-to-market initiatives.
- Deep understanding of complex payment ecosystems, including support for large enterprise clients across e-commerce, omnichannel, government, healthcare, utilities, and B2B payment environments.
- Knowledge of payment technologies and platforms such as CyberSource, Visa Acceptance Solutions, FIS, and related payment processing, gateway, and acceptance solutions.
- Strong background supporting and optimizing third-party payment gateway solutions such as CyberSource, Authorize.net, Stripe, Adyen, Worldpay, Fiserv, and similar enterprise payment technologies.
- Demonstrated ability to drive payment modernization initiatives by aligning product strategy, customer needs, and market opportunities with scalable payment capabilities and revenue-generating solutions.
- Deep understanding of payment operations, transaction flows, security requirements, fraud mitigation, and merchant acceptance strategies across complex payment environments.
- Experience developing business cases, product strategies, pricing models, adoption plans, and commercialization frameworks that drive revenue growth and client adoption.
- Strong knowledge of PCI compliance, payment security, fraud management, tokenization, digital payments, and emerging payment technologies.
- Demonstrated ability to translate customer needs, business requirements, and market opportunities into scalable product capabilities, prioritized roadmaps, and successful delivery plans.
- Experience leading large-scale transformation programs and managing multiple concurrent initiatives across product, technology, operations, and business teams.
- Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable insights, strategic recommendations, and measurable outcomes.
- Proven ability to influence and lead within highly matrixed organizations, building strong partnerships across stakeholders at all levels.
- Exceptional written, verbal, and executive communication skills, with experience presenting complex operational, technical, and business concepts to senior leadership and key stakeholders.
- 401 Las Colinas Blvd W Bldg B - Irving, Texas, 75039
- 550 S. Tryon - Charlotte, North Carolina, 28202
- 800 S. Jordan Creek Parkway - West Des Moines, Iowa, 50266
- Ability to work at one of the locations in the job posting.
- This position does not offer relocation assistance.
- This position currently offers a hybrid work schedule.
- This position does not offer VISA sponsorship.
- Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.
23 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Skills Required
- 7+ years of product management, product development, strategic planning, process management, change delivery, or agile product ownership experience
- Expertise in Merchant Services, including merchant acquiring, payment processing, portfolio management, and payment technology solutions
- Deep knowledge of payment gateways, orchestrators, processors, acquirers, card networks, tokenization, fraud management, settlement, and digital payment infrastructure
- Experience launching, managing, and commercializing payment products and services, including gateways, digital wallets, ACH, recurring billing, invoicing, tokenization, and e-commerce payment platforms
- Experience managing third-party payment provider relationships and driving product enhancements, issue resolution, roadmap execution, and partnership alignment
- Experience commercializing and scaling payment solutions through strategic partnerships, reseller channels, and enterprise go-to-market initiatives
- Experience supporting enterprise payment environments across e-commerce, omnichannel, government, healthcare, utilities, and B2B settings
- Knowledge of CyberSource, Visa Acceptance Solutions, FIS, or related payment processing and acceptance platforms
- Experience with CyberSource, Authorize.net, Stripe, Adyen, Worldpay, Fiserv, or similar enterprise payment technologies
- Understanding of payment operations, transaction flows, security requirements, fraud mitigation, and merchant acceptance strategies
- Experience developing business cases, product strategies, pricing models, adoption plans, and commercialization frameworks
- Knowledge of PCI compliance, payment security, fraud management, tokenization, digital payments, and emerging payment technologies
- Experience translating customer needs and business requirements into scalable product capabilities, prioritized roadmaps, and delivery plans
- Experience leading large-scale transformation programs and multiple concurrent initiatives across product, technology, operations, and business teams
- Strong analytical, problem-solving, written, verbal, and executive communication skills
- Ability to influence and lead within highly matrixed organizations
- Ability to work at one of the listed locations on a hybrid schedule
- Must work without visa sponsorship
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — Retirement support is anchored by a dollar‑for‑dollar 401(k) match on employee contributions after one year of service, with an additional non‑matching company contribution for some lower‑paid employees. Access to an employee stock purchase plan further expands long‑term savings opportunities.
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Parental & Family Support — Family supports include up to 16 weeks of paid parental leave available from the first day of employment, plus paid critical‑caregiving leave and extensive backup care options. Fertility, adoption, and surrogacy programs are highlighted with meaningful coverage and reimbursements, including a combined lifetime maximum up to $35,000 for eligible expenses.
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Healthcare Strength — Health coverage is comprehensive from day one, spanning medical, dental, vision, mental health, prescriptions, and preventive care often fully covered in‑network. Employer cost‑sharing is emphasized alongside no‑cost counseling through the EAP within plan limits.
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The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
