The Role: How you'll make an impact at Personio
This position can be office-based or fully remote from one of the following countries: Germany, Spain, the Netherlands, Ireland, or the UK.
As Senior Lead - Payroll Professional Services, you will be a leader of leaders, who is dedicated to delivering best-in-class services to our customers. Your role will be instrumental in ensuring operational excellence and enhancing our service delivery through continuous process improvement and effective team leadership. This is a unique opportunity to leverage your leadership experience to drive customer satisfaction and operational success in a fast-paced environment.
Role Responsibilities: What you'll do
Leadership:
- Build, lead, and develop multiple teams, focusing on professional services and extended customer support.
- Foster a high-performance culture by setting clear goals, providing ongoing coaching, and ensuring continuous improvement across Professional Services.
- Drive team success by managing workload, setting priorities, and monitoring performance against KPIs.
Operational Success
- Ensure the timely and successful delivery of our professional services, meeting or exceeding customer expectations.
- Act as the go-to expert for your teams and customers, providing guidance on complex service delivery issues.
- Build and maintain strong relationships with key customers, understanding their specific needs and ensuring our services meet those needs effectively.
- Manage escalations and resolve operational issues swiftly, ensuring minimal disruption to service delivery.
Payroll Process & Product Improvement
- Identify opportunities for process improvement within professional services operations to enhance efficiency, quality, and customer satisfaction.
- Collaborate cross-functionally (e.g., Product, Sales, Customer Success) to resolve complex service issues and provide feedback to improve our offerings.
- Lead initiatives to optimize service delivery processes, focusing on automation and technology-driven efficiencies.
- Stay ahead of industry trends and best practices, continuously expanding your knowledge to benefit the team and our customers.
Role Requirements: What you need to succeed
- Business proficiency in German and a good command of English.
- At least 5 years of experience in German Payroll Professional Services, with a strong focus on process optimization, customer communication, and service delivery.
- At least 2 years of experience leading and developing a team, with a proven track record of driving team performance.
- Experience with payroll software; a passion for leveraging technology to enhance service delivery.
- A team player with a strong sense of empathy, dedicated to ensuring customer satisfaction at all times.
- High standards for quality and diligence in your work, with a commitment to continuous improvement.
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
- Receive a competitive reward package - reevaluated each year - that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
- Make an impact on the environment and society with 2 (fully paid) Impact Days - one for an individual project of your choice and one for a company-wide initiative
- Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
- Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
- Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
- Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
- Engage in a high-impact working environment with flat hierarchies and short decision-making processes
What the Team is Saying
What We Do
We believe small and medium-sized organizations are the backbone of global economies, and their most valuable asset is the people they employ. But many of their HR teams are held back by complicated, time-consuming processes and admin. We’re changing that with our all-in-one HR solution that transforms the way millions of people experience work every day.
At the core of our people-focused product are the individuals who craft it: We proudly identify as Personios. As we build on our success as Europe’s leading HR platform for SMEs, we are looking for the brightest minds to bring their own innovative ideas to the table. When you join our team of 1800+ across Europe and the US, you’ll have an impact from day one – for our 12,000+ customers and the 1.5 million employees we serve.
Why Work With Us
Personio is one of the most valuable tech startups in Europe, but we're just getting started with revolutionizing HR for the 1.7 million small and medium-sized organizations still stuck in the spreadsheet era. Now we need your experience scaling tech companies to take us to the next level.
Gallery
.jpg)
Personio Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
