Wells Fargo is seeking an experienced Senior Lead ITSM Strategic Enablement Product Manager, who will define, prioritize, and deliver enterprise ITSM capabilities that advance platform maturity, data integrity, automation, and cross-functional enablement.
In this role, you will:
- Own and manage product backlog aligned to strategic ITSM capability objectives
- Translate enterprise strategy into prioritized features and stories
- Partner with engineering and architecture to ensure scalable, governed solutions
- Drive cross-functional alignment across ITSM product domains
- Define success metrics and adoption measures
- Facilitate stakeholder workshops and working sessions
- Ensure platform configuration aligns with enterprise standards and data models
- Identify risks and dependencies across value streams
- Support enablement and adoption efforts through documentation, training, and working sessions.
Required Qualifications:
- 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of ITSM experience
- 2+ years of Agile experience
- Experience with AI Agent Authoring (Configuration, LLM, ML)
- Strong communication skills.
Desired Qualifications:
- 3+ years of experience implementing technology capabilities in ServiceNow with proven experience in the CSDM module
- 2+ Years of JIRA experience
- Ability to influence across all organizational levels, particularly senior management.
Job Expectations:
- Ability to travel up to 20% of the time
- This position is hybrid and must be located at one of the posted locations.
- This position is not eligible for visa sponsorship.
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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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