As a Senior Lead Infrastructure Engineer - Capacity & Scalability Management at JPMorganChase within the Consumer and Community Banking team, you exhibit both depth and breadth of knowledge regarding software, applications, and technical processes across multiple technical disciplines. You also have a specialization in a specific domain within infrastructure engineering to drive programs or initiatives consisting of multiple technologies and applications.
Job responsibilities
- Uses enterprise-authorized AI capabilities within the work environment to accelerate analysis of complex infrastructure signals and documentation of mitigation options, validating outputs and handling operational data according to sensitivity and security requirements.
- Leads reuse-first adoption of AI-assisted practices across delivery and automation routines to reduce recurring issues, ensuring changes are validated, traceable and auditable, and aligned to resiliency and security expectations.
- Own the end-to-end Capacity Management strategy and operating model for critical CCB applications (standards, KPIs, governance, continuous improvement).
- Lead cross-functional capacity planning and risk management across Application, Infrastructure, and SRE; proactively identify risks and drive remediation to closure; Set and enforce capacity governance across platforms and applications; chair/co-lead working groups to align priorities and remove blockers.
- Modernize capacity processes, data flows, and tooling by architecting and delivering scalable, resilient solutions; influence platform roadmaps as needed.
- Advance observability and analytics through consolidated dashboards, real-time KPIs, forecasting, peak calendars/event flags, and SLA-backed alerting.
- Drive automation via governed runbooks (approvals/rollback) for actions such as headroom uplift, throttling non-critical load, and pool rebalancing.
- Build and operationalize AI skills/agents to streamline recurring workflows (risk detection, RFIs/evidence, remediation tracking) with controls, auditability, and measurable outcomes.
- Use enterprise-authorized AI to accelerate monitoring, analysis, and documentation, validating outputs and handling data per sensitivity/security requirements.
- Apply reuse-first, AI-assisted approaches to identify recurring risks and improve remediation workflows, ensuring resiliency/security-aligned validation.
- Produce executive-ready reporting and communicate portfolio status, risks, and recommendations; translate technical findings into business impact; Lead multiple parallel workstreams with clear milestones and accountability, while mentoring engineers and championing cost/resilience/performance trade-offs.
- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
- Knowledge of one or more areas of infrastructure engineering such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience or performance assessments; Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
- Proven expertise in managing or governing technology capacity (or adjacent ITIL processes) at enterprise scale; Strong understanding of infrastructure KPIs (CPU, memory, I/O, network), application performance, and monitoring/observability tooling.
- Hands-on experience building and leveraging dashboards and analytics (e.g., Grafana, Dynatrace, ELK) and BI platforms (Power BI, Qlik, Tableau) for multi-source analysis.
- Proficiency with one or more scripting/programming languages (e.g., Python, Go, JavaScript) to automate data pipelines, reporting, and runbooks.
- Hands-on experience designing and building AI skills/agentic workflows (e.g., integrating LLM-based automation into operational processes), including governance, controls, and production rollout.
- Hands-on cloud experience (e.g., AWS) with the ability to design, develop, and deploy secure, scalable infrastructure; familiarity with multi-region patterns and SRE practices.
- Exceptional communication and stakeholder management; able to influence decisions, build partnerships, and drive change across diverse teams.
- Track record of improving IT processes to maximize efficiency and user experience; strong documentation discipline and governance mindset; Demonstrated experience using enterprise-authorized AI capabilities within the work environment, with strong validation habits and awareness of data sensitivity.
- Ability to validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
- Modern emerging technologies
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.Skills Required
- Formal training or certification in infrastructure engineering concepts
- 5+ years of applied infrastructure engineering experience
- Knowledge of infrastructure engineering domains such as hardware, networking, databases, storage, deployment, integration, automation, scaling, resilience, or performance assessment
- Experience using enterprise-authorized AI capabilities for infrastructure engineering workflows
- Ability to validate AI-assisted recommendations and align outcomes with resiliency, security, and auditability requirements
- Enterprise-scale technology capacity management or adjacent ITIL process governance experience
- Understanding of infrastructure KPIs, application performance, and monitoring or observability tooling
- Experience building and using dashboards and analytics with tools such as Grafana, Dynatrace, or ELK
- Experience using BI platforms such as Power BI, Qlik, or Tableau
- Proficiency in at least one scripting or programming language, such as Python, Go, or JavaScript
- Experience building AI skills or agentic workflows with governance, controls, and production rollout
- Hands-on AWS cloud experience designing, developing, and deploying secure, scalable infrastructure
- Familiarity with multi-region infrastructure patterns and SRE practices
- Exceptional communication and stakeholder management skills
- Track record of improving IT processes, documentation, governance, and user experience
- Experience with modern emerging technologies
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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