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The Role
Lead and coordinate delivery of the Pega Ops Manager product within Consumer Lending. Capture requirements, prioritize backlog, support Agile execution, validate acceptance criteria, manage cross-functional dependencies, drive digital strategy and operational publishing, and provide Jira/Confluence reporting to enable safe, compliant personalized customer engagements.
Summary Generated by Built In
About this role:
Wells Fargo is seeking a Senior Lead Digital Product Manager to join our Customer Engagement Engine (CEE) within Consumer Lending.
In this role, you will support and enhance Pega 1:1 Operations Manager, a business-driven workflow and change management application within the Pega Customer Decision Hub ecosystem. This platform empowers non-technical teams to create, manage, and deploy customer engagement strategies-including offers, treatments, and policies-through structured change requests.
Pega Ops Manager serves as the operational control layer between business intent and decisioning execution. It provides a governed framework to plan, build, review, and release Next Best Action (NBA) strategies into production, ensuring safe, efficient, and high-quality delivery of personalized customer experiences. This role plays a critical part in bridging business needs with technical execution, enabling scalable, controlled, and compliant customer engagement strategies.
As a key member of the team, you will:
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$159,000.00 - $305,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
28 Jun 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Wells Fargo is seeking a Senior Lead Digital Product Manager to join our Customer Engagement Engine (CEE) within Consumer Lending.
In this role, you will support and enhance Pega 1:1 Operations Manager, a business-driven workflow and change management application within the Pega Customer Decision Hub ecosystem. This platform empowers non-technical teams to create, manage, and deploy customer engagement strategies-including offers, treatments, and policies-through structured change requests.
Pega Ops Manager serves as the operational control layer between business intent and decisioning execution. It provides a governed framework to plan, build, review, and release Next Best Action (NBA) strategies into production, ensuring safe, efficient, and high-quality delivery of personalized customer experiences. This role plays a critical part in bridging business needs with technical execution, enabling scalable, controlled, and compliant customer engagement strategies.
As a key member of the team, you will:
- Partner closely with the Product Owner to support strategic initiatives and special projects
- Capture and document business requirements, timelines, and expected outcomes for key initiatives
- Ensure the product backlog is well-defined, prioritized, and ready for agile delivery
- Collaborate across cross-functional teams including business, strategy, QA, and technology partners
- Validate that completed work meets acceptance criteria, quality standards, and control requirements
- Help drive operational efficiency and agility in delivering customer engagement capabilities
- Support production publishing activities/reporting
- JIRA Dashboarding/Reporting activities
- Represent Operations Manager on special projects, capturing notes, facilitating decisions, tracking timelines, and understanding possible impacts/integrations with the current system.
- Lead the development and execution of complex digital business plans, programs, and initiatives with enterprise-wide impact, incorporating Agile delivery practices such as backlog readiness, stakeholder alignment, and measurable delivery outcomes.
- Act as a key participant in large-scale planning efforts, partnering across product, technology, UX, and operations to support integrated delivery, dependency management, and aligned sequencing of work.
- Review and analyze complex digital strategies related to product, functionality, and experience areas, translating strategic intent into clear priorities, delivery plans, and actionable backlog items.
- Influence digital strategy for the business line through in-depth evaluation of multiple factors, including emerging technologies, user feedback, delivery insights, and unprecedented or intangible considerations.
- Make informed decisions impacting digital strategy for product, functionality, and experience areas, applying strong understanding of business objectives, policies, procedures, compliance requirements, and risk considerations throughout execution.
- Lead and guide a broad team of digital professionals to meet deliverables and drive new initiatives, serving as a key decision maker during Agile execution, supporting delivery ceremonies, leveraging approved GenAI tools, and collaborating with peers and senior leaders to achieve shared goals.
- 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience with Digital Channel banking experience
- Experience with Agentic software solutioning
- Experience with PEGA Platform Experience
- Experience with leveraging modern, AI-enabled Agile ways of working, using approved tools to improve backlog quality, story definition, and delivery efficiency while communicating clearly with business and technology partners.
- Strong capability in writing and refining user stories and acceptance criteria, partnering closely with analysts and delivery teams to ensure clarity, testability, and alignment with business outcomes.
- Hands-on delivery leadership within Scrum or Agile teams, acting as the primary business decision maker during sprint planning, execution, reviews, and retrospectives.
- Proven experience coordinating across Agile teams and stakeholders, actively managing dependencies, sequencing, and cross-team alignment to support integrated delivery.
- Experience leading digital products built on middleware, APIs, and microservice-based architectures.
- Strong understanding of data management practices, including data quality standards, data movement, and enterprise data integrations.
- Experience partnering with or operating in risk-managed, regulated environments, including audit, business controls, or compliance.
- Familiarity with digital marketing and offer management platforms, such as Adobe (AEM, Target, Audience) or comparable enterprise solutions.
- Demonstrated ability to collaborate effectively with product technology, engineering, and architecture partners to deliver scalable solutions.
- Experience defining and managing product roadmaps, epics, and backlogs using agile or hybrid delivery methodologies (e.g., Scrum).
- Experience with product and delivery management tools such as Jira and Confluence.
- Exposure to AI-enabled product capabilities or tools (including Copilot or similar technologies) is a plus.
- Experience working across authenticated digital channels (web and mobile), supporting personalization, experimentation, or optimization efforts.
- Strong analytical, communication, and stakeholder-management skills, with the ability to influence without authority.
- Consumer Lending experience
- Willingness to work on-site at one of the stated locations on the job opening.
- This position offers a hybrid work schedule.
- Relocation assistance is not available for this position.
- This position is not eligible for Visa sponsorship.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$159,000.00 - $305,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
28 Jun 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Skills Required
- 7+ years of digital product management experience
- Authorized to work in the United States without visa sponsorship (position not eligible for visa sponsorship)
- Willingness to work on-site at one of the stated locations; hybrid schedule
- PEGA Platform experience (Pega Ops Manager, Customer Decision Hub)
- Experience with digital channel banking
- Agentic software solutioning experience
- Experience leveraging AI-enabled Agile ways of working and GenAI tools (e.g., Copilot)
- Strong capability in writing and refining user stories and acceptance criteria
- Hands-on delivery leadership within Scrum or Agile teams
- Experience with middleware, APIs, and microservice-based architectures
- Strong understanding of data management practices, data quality, and enterprise data integrations
- Experience partnering with or operating in risk-managed, regulated environments (audit, controls, compliance)
- Familiarity with digital marketing and offer management platforms (Adobe AEM, Target, Audience or comparable)
- Experience defining and managing product roadmaps, epics, and backlogs using agile or hybrid methodologies
- Experience with Jira and Confluence for product and delivery management
- Experience working across authenticated web and mobile channels supporting personalization, experimentation, or optimization
- Consumer Lending experience
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — The package includes a dollar‑for‑dollar 401(k) match on employee contributions up to 6% of eligible pay and access to a stock purchase plan with no brokerage or dividend reinvestment fees. This combination supports long‑term savings and ownership alongside salary.
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Parental & Family Support — The offering provides up to 16 weeks of paid parental leave for a primary caregiver, reimbursement up to a $35,000 lifetime maximum for adoption, surrogacy, and donor expenses, and backup child and adult care days. Additional paid critical caregiving leave underscores support for broader family needs.
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Leave & Time Off Breadth — Paid time off scales meaningfully with tenure, paired with up to 13 paid holidays annually and separate community‑service PTO. This breadth gives employees structured flexibility for rest, holidays, and volunteering.
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The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
