Senior Lead DevOps Engineer (R&D/CE)

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

CE, short for Customer Engagement, is an omni-channel call center product which can be used to provide faster, smarter customer service. By combining an omni-channel contact center with CRM in a single, configurable, AI-powered agent desktop, support staff are empowered to deliver rapid customer service. CE makes it possible to bring together disparate sources of customer data from multiple systems, alongside all contact channels. This enables agents to deliver seamless customer engagement.

We are seeking an experienced DevOps Engineer with a minimum of 8 years of relevant experience and who is looking to be part of a diverse and highly skilled team utilizing leading edge technologies.

This position provides an excellent opportunity to work on mission critical high-performance components and to gain experience of many leading-edge technologies.

As a Senior Lead DevOps Engineer you will be responsible for planning, designing, developing and maintaining the build, test and execution platforms and the CI/CD pipelines that are used by CE and other IFS products. In essence, you will be expected to act as a technical leader, driving the adoption of secure DevOps practices, optimizing software delivery and ensuring reliable and efficient system operation.

Essential Duties and Accountabilities

• Automation and Process Improvement:

Implementing automation tools and scripts (like Bash, Python, PowerShell) to streamline tasks and workflows, ensuring efficient CI/CD pipelines and release processes.

• Infrastructure Management:

Managing and configuring infrastructure (including cloud services) and systems, ensuring scalability, availability, and performance.

• Collaboration and Communication:

Collaborating with development colleagues, operations, and other teams to understand requirements, align on solutions, and ensure smooth software delivery.

• Problem Solving and Troubleshooting:

Identifying, analyzing, and resolving complex issues within the software development lifecycle, including debugging code, troubleshooting system failures, and ensuring application health.

• Monitoring and Logging:

Implementing and maintaining monitoring and logging solutions to track system performance, identify bottlenecks, and troubleshoot issues.

• Security and Compliance:

Ensuring system security and data protection through vulnerability assessments, implementing security measures, and adhering to relevant compliance standards.

• Leadership and Mentorship:

Mentoring and guiding junior engineers, fostering a culture of continuous improvement and knowledge sharing.

• Containerization and Orchestration:

Implementing containerization technologies and orchestration platforms to manage and deploy applications in a scalable and efficient manner.

• Infrastructure as Code:

Using IaC tools to define and manage infrastructure as code, enabling automation and repeatability.

• Version Control:

Managing code repositories, implementing branching strategies, and ensuring code quality through version control systems.

Overall Required Competence

To be a successful Senior Lead DevOps Software Engineer at IFS your mindset will be the key factor, but we would prefer you to have a relevant academic degree (M.Sc. or B.Sc.) preferably in software engineering.

The ideal candidate will be able to provide evidence of experience in most of the following technologies:

• Kubernetes
• PowerShell, bash or python scripting
• Excellent understanding of TCP/IP networking (including Routing, Switching, Load Balancing, VPN and NAT)
• RDBMS or Document database deployment and administration
• Infrastructure automation tools (e.g., Helm, Terraform, Ansible, Cross-plane)
• Azure Networking and Security
• CI/CD Pipelines
• Good understanding of and experience supporting VoIP / SIP solutions

Skills and Abilities

• A natural desire to discover and learn new technologies and processes 
• Ability to work as part of the team 
• A strong commitment to quality
• Good communication skills
• Software Security Knowledge
• A passion for creating great software

If you are looking for a challenge with a chance to inspire, then the position in Software Engineering is something for you!

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.