ROLE DESCRIPTION SUMMARY
As the Senior Lead, Content Operations & Deployment, you will play a critical role in ensuring the accurate, timely delivery of media content across our In-Flight Connectivity (IFC) and In-Flight Entertainment (IFE) platforms. You will be responsible for sourcing content from multiple service providers, performing rigorous quality assurance, and packaging and deploying content to the field on schedule. Content deployment includes traditional USB dispatchment as well as wireless content over terrestrial modem and satellite links.
You will collaborate closely with cross-functional teams across product, development, testing, deployment, and operations to identify, triage, and resolve content-related production issues. In addition, you will partner with product and software development teams to understand new features and services that impact content creation and delivery workflows.
Success in this role is defined by consistent, on-time content delivery and a seamless, error-free experience for end customers.
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
- Create, package, and deliver media content in alignment with airline contractual obligations on a monthly cadence.
- Own and continuously refine the end-to-end content operations workflow, including documentation, updates, and process improvements.
- Ensure accurate and timely content deployment across all platforms.
- Define, review, and maintain process documentation, procedures, and operational standards.
- Drive automation initiatives and continuous improvement to increase efficiency and reliability.
- Proactively identify opportunities to enhance tools, processes, and team effectiveness.
- Engage cross-functional teams in triaging system interaction issues and driving them to resolution.
- Define dashboards, metrics, and SLAs aligned with company goals, track and report performance.
- Proactively identify defects through analysis of system data and logs.
- Collect and analyze weekly and monthly operational metrics to support capacity planning and ongoing improvements.
- Demonstrate deep understanding of system functionality and the ability to analyze and resolve complex system issues.
- Drive root cause analysis and corrective actions to meet and exceed performance KPIs.
Key Focus Areas
- Purchase orders, Contracts, Invoices review and modifications
- Content delivery process documentation, automation, and drive improvements
- Skills: Media, Content Management Analyst, Broadcasting, IP Netwo rking, CMS, Content operation, Content Packaging,Linux, Python.
COMPETENCIES
- Working knowledge of Linux, Python, Bash, and Windows Operating Systems
- Experience with prioritizing competing commitments and meeting deadlines
- Familiarity with software development and testing, and content delivery workflows.
- Excellent leadership, communication, and cross-functional collaboration skills.
QUALIFICATIONS & EXPERIENCE
- Bachelor of Science degree in Computer or Software Engineering
- Domain should be from Media & Broadcasting & aircraft.
- Minimum four years(4+) of experience in Media or Broadcasting & content Management.
- Troubleshooting in complex systems
- Writing Linux/Python scripts
- Running basic IP/Networking commands for troubleshooting IP networks
- Experience in SAFe Agile development
- Driving process establishment and continuous improvement
OTHER KEY REQUIREMENTS / COMMENTS
- Troubleshooting skills related to aircraft-based hardware, software, and system configurations.
- Familiarity with Wi-Fi and wired Ethernet technologies.
- Knowledge of IFC/IFE systems and any content/website distribution
- Experience with IP networking.
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
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SES Satellites Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SES Satellites and has not been reviewed or approved by SES Satellites.
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Leave & Time Off Breadth — Time off is described as generous, with a global minimum of paid annual leave plus additional volunteering days. Formal leave policies appear consistent across many locations, which strengthens work-life balance.
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Parental & Family Support — Parental leave is fully paid across maternity, paternity, adoption, and foster care, with added childcare resources and return-to-work support. Family-focused programs extend to adoption assistance and fertility benefits.
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Healthcare Strength — Health coverage is broad, spanning medical, dental, vision, mental health, disability/life insurance, wellness programs, and specialized offerings like fertility, transgender care, and pet insurance. Many benefits begin promptly upon hire, enhancing perceived coverage strength.
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What We Do
Intelsat and SES have joined forces, uniting 100 years of combined innovation and leadership to create the world’s leading space solutions company. As a newly combined company, we bring together talented teams with deep industry expertise to deliver integrated satellite and connectivity solutions for businesses and governments across the globe. With a powerful multi-orbit fleet, an expansive ground network, and strong financial backing, we’re entering an exciting phase of growth, investing in next-generation technologies that will enhance our competitive position in the rapidly-evolving satellite communications landscape For future team members, this means more opportunity, more innovation, and more impact. At SES, you won’t just join a company—you’ll help shape the future of global connectivity.
Why Work With Us
When it comes to your career, you are the author of your own story. At SES, we believe you should have the freedom to drive new opportunities in any direction you want them to go – unlimited by geography, technology or even gravity.
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