About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Position : Senior Lead, Automation – Observability PlatformsRole Overview
We are seeking a highly motivated Senior Automation Engineer to drive automation, self-service, and platform engineering initiatives across the enterprise Observability ecosystem. This is a hands-on Individual Contributor role responsible for designing, developing, and implementing automation solutions that improve the scalability, reliability, and operational efficiency of observability platforms including Dynatrace, SCOM, OpenTelemetry, ServiceNow ITOM Event Management and associated monitoring technologies.
The ideal candidate will possess a strong software engineering and automation mindset with experience in platform integrations, Infrastructure as Code (IaC), API-driven solutions, DevOps practices, and observability automation. The role will focus on eliminating manual effort, accelerating onboarding, improving monitoring consistency, and enabling Observability-as-Code across the enterprise. This aligns with the reference document's emphasis on automation, API-driven onboarding, observability-as-code, CI/CD integration, and scalable monitoring practices.
Key ResponsibilitiesAutomation Engineering- Design, develop, and maintain automation solutions for enterprise observability platforms.
- Build self-service capabilities for application onboarding, monitoring configuration, dashboard provisioning, and alert setup.
- Develop reusable automation frameworks and workflows to standardize monitoring deployment across applications and infrastructure.
- Drive adoption of Observability-as-Code practices across Dynatrace, SCOM, and ServiceNow ITOM & Event Management.
- Create automated provisioning and configuration solutions using APIs, infrastructure-as-code, and configuration management tools.
- Develop integrations between Dynatrace, SCOM, ServiceNow, CMDB, Azure DevOps, GitHub, cloud platforms, and enterprise tooling.
- Build automated event enrichment, correlation, routing, and remediation workflows.
- Design automation for monitoring onboarding, tagging, management zone creation, alert creation, and dashboard generation.
- Automate health checks, compliance validations, monitoring coverage assessments, and operational reporting.
- Support platform modernization initiatives through API-first engineering approaches.
- Integrate observability automation into CI/CD pipelines.
- Develop deployment pipelines for monitoring configurations, dashboards, synthetic monitors, and alerting policies.
- Implement version control and code promotion strategies for monitoring assets.
- Support GitHub Actions, Azure DevOps Pipelines, and other automation platforms.
- Develop automation leveraging Dynatrace Davis AI and ServiceNow capabilities.
- Create automated incident enrichment and response workflows.
- Implement automated root cause data collection and operational insights generation.
- Support AI-assisted observability and predictive monitoring initiatives.
- Identify manual operational activities suitable for automation.
- Improve platform scalability through engineering-driven solutions.
- Reduce onboarding effort and operational overhead through automation.
- Contribute to enterprise standards, coding frameworks, documentation, and automation governance.
- Create reusable runbooks and knowledge assets to improve operational consistency.
- Strong hands-on experience with:
- Dynatrace APIs, Configuration API, Metrics API, Environment API
- Dynatrace OneAgent deployment automation
- Dynatrace dashboard and alert automation
- ServiceNow Event Management integrations
- Microsoft SCOM administration and automation
- OpenTelemetry concepts and telemetry pipelines
- Advanced proficiency in:
- Python
- PowerShell
- Shell/Bash scripting
- REST APIs
- JSON/XML/YAML
- Experience with:
- Terraform
- Ansible
- GitHub Actions
- Azure DevOps Pipelines
- CI/CD automation frameworks
- API development and integration expertise
- Webhook-based integrations
- Source control management (Git/GitHub)
- ServiceNow REST/SOAP integrations
- Automation framework development
- Azure and/or AWS
- Windows and Linux platforms
- Container technologies and Kubernetes (preferred)
- Enterprise infrastructure and application monitoring concepts
- 12+ years of IT experience.
- 5+ years focused on automation engineering, platform engineering, or DevOps.
- Experience building enterprise-scale automation solutions.
- Experience supporting large observability environments.
- Experience working with financial services or highly regulated industries.
- Strong understanding of monitoring architectures and observability best practices.
- Experience developing reusable engineering products and automation libraries.
- Dynatrace Associate or Professional Certification.
- Terraform Associate Certification.
- Microsoft Azure Certification.
- ServiceNow ITOM Certification.
- GitHub Foundations / GitHub Administration Certification.
- ITIL Foundation Certification.
Success in this role will be measured by:
- Reduction in manual operational effort.
- Increased automation adoption across observability platforms.
- Faster application onboarding and monitoring deployment.
- Reduced monitoring configuration lead times.
- Improved monitoring consistency and standardization.
- Increased self-service capability adoption.
- Improved platform scalability and operational efficiency.
- Higher observability coverage through automation.
Reduced operational risk through standardized en
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Pune Office
The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.
Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.
Skills Required
- 12+ years of IT experience
- 5+ years focused on automation engineering, platform engineering, or DevOps
- Hands-on experience with Dynatrace (APIs, Configuration API, Metrics API, Environment API) and Dynatrace OneAgent deployment automation
- ServiceNow Event Management and ServiceNow integrations (REST/SOAP)
- Microsoft SCOM administration and automation
- Knowledge of OpenTelemetry concepts and telemetry pipelines
- Advanced proficiency in Python
- Advanced proficiency in PowerShell
- Shell/Bash scripting and REST API experience (JSON/XML/YAML)
- Infrastructure-as-Code and automation: Terraform and Ansible
- CI/CD automation experience using GitHub Actions and Azure DevOps Pipelines
- API development, webhook integrations, and source control (Git/GitHub)
- Experience with Azure and/or AWS cloud platforms
- Experience with Windows and Linux platforms
- Container technologies; Kubernetes (preferred)
- Experience building enterprise-scale automation solutions and supporting large observability environments
- Experience working with financial services or highly regulated industries
- Dynatrace, Terraform, Azure, ServiceNow, GitHub, or ITIL certifications
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
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Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
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Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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