Senior Knowledge Manager/Knowledge Expert, Consumer, Technology & Telecoms (CTT) - Newcastle upon Tyne

Company:Oliver Wyman

Description:

Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.    

Oliver Wyman is seeking a Knowledge Expert / Lead for our Consumer, Technology and Telecoms practice, to join our Knowledge Services team in Newcastle.

Please Note: Oliver Wyman/Marsh operates a hybrid working policy of at least 60% in-office attendance

About the Role:

Oliver Wyman is seeking a Senior Knowledge Manager / Knowledge Management Lead to shape and scale Knowledge Management for our Consumer, Technology and Telecoms (CTT) industry platform.

Reporting to the Global Industry Head, this is a high-impact, high-visibility leadership role at the center of a growing global practice. You will define and drive the knowledge agenda for CTT—ensuring that our intellectual capital is effectively captured, curated, and mobilized to support commercial success, distinctive client impact, and stronger connectivity across teams and regions.

A critical dimension of the role will be to embed AI-enabled ways of working into Knowledge Management and across the broader CTT practice. You will play a leading role in identifying, deploying, and scaling AI-driven solutions that enhance how knowledge is created, accessed, and used—driving step-change improvements in efficiency, insight generation, and reuse.

This is a unique opportunity to build and lead a knowledge capability, and success in this role will require a leader who can establish structure, foster a strong collaborative culture, and elevate both the team’s performance and the broader KM maturity of the practice.

You will operate as both a strategist and a hands-on leader—partnering closely with senior stakeholders while coaching and developing a growing team.

Key Responsibilities include:

• Leading and developing a high-performing global Knowledge Management CTT  team, fostering collaboration, innovation, accountability, and continuous improvement while mentoring team members and driving delivery excellence.

• Defining and executing the Knowledge Management and AI-enabled knowledge strategy, embedding AI, automation, and advanced analytics into knowledge workflows to enhance efficiency, accessibility, and business impact.

• Partnering with senior stakeholders across the business to shape the knowledge agenda, influence adoption of new tools and ways of working, and position knowledge and AI solutions as key enablers of client delivery and growth.

• Overseeing the creation, governance, and activation of intellectual capital, ensuring high-quality content, methodologies, credentials, and expertise are captured, curated, accessible, and actively leveraged across the organisation.

• Building KM and AI capabilities across the practice, driving knowledge-sharing, training, change management, and continuous improvement to strengthen consulting effectiveness and support responsible AI adoption.

Who we are looking for:

• Significant experience in strategy consulting or professional services.

• Experience in Knowledge Management, research, or business development is expected – any exposure to the Consumer, Technology and Telecoms sectors is also highly advantageous

• Strong Knowledge Management skills and a clear understanding of how intellectual capital is created, structured, and leveraged in consulting environments

• Demonstrated experience or strong exposure to AI, automation, or digital tools applied to consulting, knowledge, research, or content workflows

• A proven ability to engage and influence senior stakeholders in a global, matrixed organization

• Experience leading or developing teams, with a strong focus on coaching and capability building

• Ability to combine strategic thinking with hands-on execution, particularly in evolving environments

• Strong problem-solving and synthesis skills, with the ability to translate complex topics into actionable insights

• Excellent communication and stakeholder management skills

• Strong project management and prioritization capabilities

• Collaborative mindset with a strong sense of ownership and accountability

Why Join Us? 

At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm.

We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting.

Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - To learn more, please follow us on Facebook, LinkedIn or Twitter: OliverWyman. www.oliverwyman.com/careers

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. 

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.