About Us
QuillBot was founded in 2017 with a mission to help students and professionals—especially those learning English—strengthen their writing. Today, we help over 56 million people around the world create great things. Whether you're writing, designing, coding, or collaborating, QuillBot is a place where anyone can create at the speed of thought. Our AI-powered tools help you think clearly, communicate effectively, and create beautifully—across every platform, in any format, at any skill level. If you're passionate about using technology to make the path from inspiration to execution more accessible, intentional, and relevant, come join us.
Role Overview
The Senior Key Accounts Manager will be responsible for shaping and executing strategies to retain current accounts at scale. Account management, including proactive renewal and upsell motions and insight gathering to ensure we build product improvements to support key customer needs, will be crucial to your success. As we expand, you will own the full customer lifecycle post-sale, strengthening retention, driving renewals, and amplifying our brand through exceptional customer relationships, ensuring customers become powerful advocates of our brand. You’ll be responsible for developing customer success stories, designing co-marketing programs, supporting customer onboarding, and contributing to our Generative Engine Optimization (GEO) efforts by acquiring valuable backlinks from reputable partners
Responsibilities
- Develop and operationalize programs for long-term engagement, serve as the primary relationship manager for key B2B and B2C customers, ensuring high satisfaction, loyalty, and continued value realization
- Identify, develop, and showcase impactful customer case studies, success stories, and testimonials to support brand positioning and market credibility
- Serve as an advocate for customers internally, ensuring their voices inform product roadmaps, marketing campaigns, and research priorities
- Lead co-marketing campaigns with select customers, including webinars, guest blog posts, and event collaborations, to spotlight brand value and deepen partnerships
- Support Generative Engine Optimization (GEO) strategy by proactively acquiring high-value backlinks from customer websites, industry publications, and educational partners
- Analyze customer, product, and market data to inform GTM strategies and deliver case studies
- Organize regular check-ins with customers to ensure engagement, adoption, and awareness of new features and resources
- Maintain up-to-date knowledge of AI writing and EdTech trends to position our brand compellingly and provide consultative value to customers
Qualifications
- 7+ years’ experience in business development/sales or account management, including proven results in B2B and B2C environments (EdTech/High growth SaaS/AI industry preferred)
- Demonstrable experience in managing renewals, driving retention, and building customer advocacy programs
- Experience collaborating with internal teams (e.g., product, marketing, brand) to deliver seamless customer and brand experiences
- Strong track record creating customer-facing collateral—case studies, testimonials, campaign assets
- Working knowledge of Generative Engine Optimization (GEO) tactics, including backlink acquisition and relationship-building with partners
- Analytical mindset with the ability to leverage data for customer success and retention strategies
- Fully able to operate cross-functionally to align customer needs with internal goals and deliverables
- Highly organized self-starter comfortable in a fast-paced, remote environment
Benefits & Perks
- Competitive salary, stock options, & annual bonus
- Medical coverage
- Life and accidental insurance
- Vacation & leaves of absence (menstrual, flexible, special, and more!)
- Developmental opportunities through education & developmental reimbursements & professional workshops
- Maternity & parental leave
- Hybrid & remote model with flexible working hours
- On-site & remote company events throughout the year
- Tech & WFH stipends & new hire allowances
- Employee referral program
- Premium access to QuillBot
*Benefits and benefit amounts differ by region. A comprehensive list applicable to your region will be provided in your interview process.
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience!
This role is eligible for hire in India.
We are a virtual-first company and have employees dispersed throughout the United States, Canada, India and the Netherlands. We have a market-based pay structure that varies by location. The base pay for this position is dependent on multiple factors, including candidate experience and expertise, and may vary from the amounts listed. You may also be eligible to participate in our bonus program and may be offered benefits, and other types of compensation.
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Equal Employment Opportunity Statement (EEO)
We are an equal opportunity employer and value diversity and inclusion within our company. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.
Top Skills
What We Do
QuillBot is on a mission to make writing painless. We are starting with our state-of-the-art AI paraphraser which functions as a full-sentence thesaurus. Millions of people already use it to craft sentences, improve fluency, and get over writer's block.
Why Work With Us
We envision a world where anyone can write without limits. Together, our companies—QuillBot, Scribbr, and LanguageTool—are on a mission to make written communication in any language better and more efficient.
If you’re passionate about using technology to help people connect across cultures, join us.
QuillBot Offices
Remote Workspace
Employees work remotely.
Enjoy the freedom to work from a home office, favorite coffee shop, or anywhere you like! (with some restrictions on location.)
