Job Summary:
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Key Account Manager/ Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility:
- Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts
- Establish good rapport and trust though proactive engagement
- Understanding client needs and identifying new business opportunities for upselling
- Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
- Coordinate with internal teams to deliver solutions that meet client's objectives
- Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
- Prepare regular reports of progress and forecasts to internal and external stakeholders
Requirements:
- Diploma/Bachelor's degree in any field or course or equivalent industry experience
- With minimum 5 years customer service experience, aftersales or account management/ handling existing B2B clients
- Proficient in English
- Excellent communication and interpersonal skills
- Tech-savvy and computer literate
- Team player with a high level of energy and able to work independently
- Willing to work onsite in Kuala Lumpur and can-do fieldwork around Kuala Lumpur and nearby areas.
Skills Required
- Diploma or bachelor's degree in any field, or equivalent industry experience
- Minimum 5 years of customer service, aftersales, account management, or B2B client-handling experience
- Proficiency in English
- Excellent communication and interpersonal skills
- Tech-savvy and computer literate
- Able to work independently and as part of a team
- Willingness to work onsite in Kuala Lumpur and conduct fieldwork in Kuala Lumpur and nearby areas
What We Do
Cartrack is a global smart-mobility company providing fleet management and telematics via a scalable Software-as-a-Service platform. Combining IoT GPS devices, real-time tracking and analytics, Cartrack helps businesses improve vehicle safety, efficiency and productivity across multiple markets. The company operates in many countries and supports installation, maintenance and data-driven fleet optimisation services for commercial and consumer fleets.
