Senior Key Account Manager

SENIOR KEY ACCOUNT MANAGER

JOB DESCRIPTION

Location:  Accra

Industry: Agribusiness

Reports to: Head of Account Management

Our client is a key player in providing tech solutions and support to drive growth & productivity within the agribusiness sector.

Your role as a Senior Key Account Manager:

You will be responsible for managing key client engagements, driving project delivery, and building long-term partnerships across global food companies and agribusinesses. You will ensure seamless project execution, maintain strong client relationships, and identify opportunities to drive revenue growth and client satisfaction.

What’s In It for You.

-          Opportunity to work with a leading Agribusiness firm with global impact

-          Exposure to international clients and large-scale agricultural projects

-          Work within a dynamic, collaborative, and impact-driven environment

-          Opportunity to drive both commercial growth and social impact

 Key Responsibilities 

• Oversee project delivery, ensuring timelines, budgets, and quality standards are met.
  
• Contribute to continuous improvement in SOPs and workflow procedures and ensure implementation.
  
• Coordinate with cross-functional teams to implement solutions that align with client and company goals.
  
• Monitor project progress, provide regular updates, and proactively manage risks and challenges.
  
• Train team members on products and services, support the development of user guides and training materials, oversee client relationship management, and track quality assurance metrics.
  
• Ensure effective preparation and execution of work plans in line with contracts and other agreed deliverables.
  
• Develop and deliver client presentations on project status, market insights, reports, and account updates.
  
• Collaborate with the Sales and Marketing teams to develop proposals and close new business opportunities.
  
• Engage and manage relationships with key stakeholders, including agribusinesses, global partners, cooperatives, and other stakeholders.
  
• Create visibility on client accounts and establish relevant case studies for marketing and branding purposes.
  
• Identify opportunities to upsell and cross-sell services to existing and prospective clients, with a focus on premium services, professional services, and data & analytics add-ons.
  
• Support customer acquisition efforts by assessing information and resource requirements at all stages to ensure the organisation achieves the best positioning as a service provider.
  
• Manage and lead field projects and activities across multiple regions with periodic support for other markets.
  
• Identify and lead social impact initiatives, including sustainability and compliance-related projects.
  
• Use data and analytics to track performance and support decision-making.
  
  

Requirements

• A Master’s/ Bachelor’s degree in Business Administration, Agriculture, International Development, Economics, or other related fields.
  
• Minimum of 5 years’ experience in project management, account management, within the agri-tech or agricultural development sectors.
  
• Good understanding of agricultural value chains and market dynamics across Africa.
  
• Experience managing projects and coordinating cross-functional teams
  
• Strong organisational and time management skills.
  
• Must be analytical and detail-oriented.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal skills and ability to build relationships with diverse stakeholders.
  
• Proficient in MS Office Suite (Excel, Word, and PowerPoint), digital tools and technologies.
  

Competencies

Analytical, Persuasive, Detail-Oriented, Problem-Solving