About the Role
DP World is seeking a customer-focused Senior Key Account Manager to join our Commercial Logistics team in Melbourne. In this role, you will partner closely with key customers and internal stakeholders across our business to strengthen customer relationships, drive growth and deliver operational excellence. You will act as the primary point of contact for key accounts, ensuring customer needs are understood, solutions are delivered and long-term value is created.
Additionally, you will translate customer requirements into practical operational solutions, provide strategic guidance on account growth and lead initiatives that enhance customer experience, performance outcomes and profitability.
Key Accountabilities:
Act as primary account lead and trusted advisor for key customers, managing relationships at both operational and strategic levels
Develop and execute key account strategies to grow share of wallet, expand service offerings and identify new business opportunities
Partner with internal stakeholders across operations, commercial, finance and business development to deliver integrated customer solutions
Lead new customer implementations, ensuring smooth transition from sales to operations with clear governance, milestones and accountability
Manage customer performance through regular business reviews, tracking KPIs, service delivery and continuous improvement initiatives
Proactively manage escalations, risks and customer issues while maintaining CRM accuracy, pipeline visibility and strategic customer insights
Qualifications, Skills and Experience:
5+ year’s experience in key account management within logistics, freight forwarding or supply chain environments
Strong understanding of end-to-end logistics solutions, including freight forwarding, transport and warehousing
Demonstrated experience managing large, complex customer accounts and delivering growth-focused strategies
Proven project management capability, particularly in customer implementations, onboarding and operational transitions
Strong commercial acumen with experience managing profitability, contracts and performance metrics
High-level stakeholder engagement skills with the ability to influence and build relationships across all levels
Proficient in CRM systems and logistics platforms (e.g. CargoWise desirable), with strong communication and problem-solving skills
About DP World
DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer’s door.
In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
#LI-KP1
Skills Required
- 5+ years experience in key account management
- Strong understanding of end-to-end logistics solutions
- Experience managing large customer accounts
- Proven project management capability
- Strong commercial acumen
- High-level stakeholder engagement skills
- Proficient in CRM systems and logistics platforms
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
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Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
