Support Engineer I

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Hiring Remotely in Ontario, ON, CAN
Remote
Industrial • Manufacturing
The Role

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.  

Compensation Grade 13

CIP eligible

As a Support Engineer, you will work through various sales cycles to understand and uncover the need and develop a plan to address the need and implementing/following through on any trial. You will focus on safety initiatives at the customer sites to improve overall working conditions. You will be responsible for assisting the Sales Manager with product inventory and ordering as well as equipment upkeep.Role Responsibilities Include:Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention.
​Maintain and build business relationships
​Conduct the necessary site and LMS/classroom training programs to understand the overall   operations of the territory accounts and new customer sites
​Develop and implement sales plans on new opportunities with the direction of the Manager Sales I/II including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC.
​Manage profitability of the account (pump settings, pricing, accounts receivable)
​Review territory applications and processes/procedures for safety improvements
​Qualifications:
Required:Bachelor's Degree
​Must have a valid Driver’s License and acceptable Motor Vehicle Record
​Must be authorized to work in the United States
​Desired:Bachelor’s degree related to Pulp & Paper Science, Engineering, or Life Science 
​3+ years of experience working in a pulp/paper mill or for a supplier to the paper industry
​1+ years of successful technical sales or field support experience
​Successful completion of an internship/Co-Op
​Experience working in a packaging mill
​Proficiency in MS Office programs (Word, Excel)
​Independent worker
​Problem solver
​Customer focused
​Good communication skills both written and oral
​Strong work ethic
​Focus on safety

We understand that candidates will not meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you. 

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include health, dental, vision and a defined contribution pension plan, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an equal opportunity employer. Applications from all qualified individuals are welcome, and will be considered without regard to any ground protected by human rights legislation, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, and disability. Solenis provides reasonable accommodation to individuals with disabilities in the recruitment process, and invites candidates to let us know about their accommodation needs.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [email protected]

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The Company
Wilmington, DE
5,522 Employees
Year Founded: 1907

What We Do

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 Best Managed Company Gold Standard honoree, recognized four years in a row. For additional information about Solenis, please visit www.solenis.com or follow us on social media

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