About the Role
We’re looking for a highly motivated, analytical and relationship-driven Enterprise & Strategic Account Manager to help grow and retain a select portfolio of strategic restaurant partners with national coverage. You’ll be at the center of helping our most sophisticated partners thrive on the Uber Eats platform - driving strategic conversations, identifying growth opportunities, and improving operational health. This is a client-facing, individual contributor role where impact, autonomy, and customer success converge.
What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
- Own a high-value book of business: Manage a small portfolio of ultra-high value accounts, focusing on business strategy, revenue and profitability growth, operational health and client satisfaction.
- Drive growth through consultative strategy: develop Joint Business Plans and support product adoption and location expansion.
- Champion client success and health: Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience.
- Be the go-to expert for your partners: Serve as the trusted advisor—resolving conflicts, providing platform insights, and guiding partners toward business excellence.
- Collaborate cross-functionally: Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions.
- Turn feedback into action: Synthesize partner insights into recommendations that influence Uber’s product and commercial roadmap.
---- Basic Qualifications ----
- 4-7 years of experience in a B2B, client-facing role (e.g. Account Management, Sales, Customer Success, or senior retail/foodservice leadership)
- Demonstrated ability to drive commercial success across the full sales lifecycle - from identifying opportunities to retaining and expanding accounts
- Proven track record of building strong client relationships and delivering measurable impact, both commercial and operational
- Strategic thinker with strong analytical and problem-solving skills; you love diving into data to uncover insights
- Excellent communication and interpersonal skills with a knack for navigating complex conversations and aligning stakeholders
- Self-starter mindset with the ability to thrive in a fast-paced, high-growth environment
- Native Portuguese and fluent in english
---- Preferred Qualifications ----
- SQL
- Consulting experience
- Comfortable with CRM tools (Salesforce preferred) and Google Workspace
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 4-7 years of experience in a B2B, client-facing role such as account management, sales, customer success, or senior retail/foodservice leadership
- Experience driving commercial success across the full sales lifecycle, including opportunity identification, account retention, and expansion
- Proven track record of building strong client relationships and delivering measurable commercial and operational impact
- Strong strategic thinking, analytical, and problem-solving skills
- Excellent communication and interpersonal skills, including navigating complex conversations and aligning stakeholders
- Ability to work independently in a fast-paced, high-growth environment
- Native Portuguese and fluent English
- SQL experience
- Consulting experience
- Familiarity with CRM tools, preferably Salesforce, and Google Workspace
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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