Artificial Intelligence – Solutions Engineering & Applications (AI-SEA) Senior Quality Engineer
You will be part of the development team responsible for the testing and support of consumers on the Cognitive Platform. This platform allows customers to interact with Fidelity in natural language driven experiences across all the channels that are important to them.
The Team
As part of the team, you will plan, design, implement and execute automated test scenarios to ensure Fidelity customers maintain a quality interaction with the platform. You will create intuitive and highly engaging customer experiences that enable today's digitally savvy consumer to take control of their finances and feel confident in the choices that they.
The Expertise You Have
Experience with the following is beneficial
Analyzing requirements, identifying gaps, and translating them into testable criteria
Document defects, track issues, and validate resolutions using bug‑tracking systems
Designing, executing, and maintaining test plans, test cases, and test scripts for complex software systems
Software development and delivery cycle
DevOps/SRE practices, CI/CD Pipelines (Jenkins, GitHub)
Web Services testing experience with Cucumber, Wiremock
JSON document (swagger)
Strong technical skills such as SQL, XML/VXML, HTML, JavaScript, Java
Agile development methodology
Ability to read and enhance scripts/code
Education / Certifications are helpful
Cloud (AWS, GCP, Azure etc.)
The Skills You Bring
Your ability to collaborate with team members
Your ability to design and implement automated solutions and drive them to completion
Your ability to synthesize business need into scalable technology solutions
Your ability to work across organizations and preserve good outcomes
Your desire and aptitude for learning new technology and approaches
Your ability to operate in a polyglot development environment
Your excellent verbal and written communication skills
The Value You Deliver
Develop testing solutions and strategies supporting architecture direction of omni-channel experiences using novel technologies
Designing validation frameworks for AI-driven, natural language experiences including intent accuracy and conversational flow testing
Implementing scalable and differentiated solutions on a scrum team benefiting multiple business units
Working across an empowered and autonomous organization to get the best outcomes
Promoting a developer culture of quality / sustainability through automation
Collaborate with team members to achieve organizational goals
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Top Skills
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
