Senior Technical Lead

Job ID Number

R5189

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

We are looking for a motivated Senior Technical Lead ready to take us to the next level! If you have a well-rounded technical background, a strong investigative mentality, and experience leading technical teams, apply now.

Job Description

We are seeking a senior-level Technical Lead specializing in general application development, support, and maintenance possessing a well-rounded technical background. This position will be a full-time and remote contract opportunity.

Due to our end client, candidates must be able to work on CAI's W2 without a need for sponsorship now or in the future.

What You’ll Do

• Assist Director of ITSM Strategy & Operations and key leadership representatives with planning discussions involving systems owned by the organization

• Act as a liaison between IT and business stakeholders, ensuring a clear understanding of service management goals and requirements

• Provide direction and oversee technical team members guiding coding best practice and development standards

• Support the development and maintenance of technical documentation and operational run books

• Facilitate root cause investigations and ensure continuous improvement

• Provide technical insight on story requirements that support the client business and best practices while keeping technical debt to a minimum

• Work with other team members on process road maps, automation ideas, backlog prioritization, and waste elimination

• Ensure vendor partners are delivering as expected on plan, collaborating with client’s teams appropriately and operational support SLAs are being met

• Collaborate with system users and stakeholders to understand business requirements and implement creative solutions across various systems

• Assist with system testing and ensure enhancements of systems and integrations run accurately and efficiently according to business requirements

• Assist with UAT cycles and sign off on enhancements, upgrades and fixes to Production

• Demonstrate strong data analysis experience and the ability to quickly and efficiently review and comprehend the system data model

What You'll Need
Required:

• Bachelor’s degree and minimum of 10 years of experience developing and supporting complex systems (preferable in IT Service Management)

• Experience with leading technical teams in a collaborative environment to promote continuous improvement

• Understanding of Agile-based approach to software development

• Possess a troubleshooting mentality and investigative aptitude

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of the organization

• Self-motivated and able to work independently in a fully remote environment

• Team player, solid work ethics, flexible, able to change direction quickly

Preferred:

• Understanding of automated job scheduling (Automic) and support of such systems

• Understanding of ITSM and ServiceNow

• Experience within a SCRUM team

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

• Must be able to communicate with customers/team members over the phone and in person

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

#LI-NA1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.