This position involves providing server/network support to the office infrastructure. You should have strong problem-solving skills for troubleshooting computer, network, software, and hardware issues. You should also have good communication skills and a willingness to learn.
Responsibilities
Environment Provisioning and Preventive Maintenance
- Preventive maintenance of servers including OS updates, BIOS updates, antivirus updates, firmware updates, disk clean-ups, defragmentation
- Provisioning Dev/QA/Staging/production Webservers/DB Servers setup and configuration
- Plan and execute environment cleanup on a regular basis
- Install and configure servers like but not limited to IIS, MSSQL, MySQL
- Troubleshoot issues as and when they occur and find optimum solutions
- Provisioning of ad-hoc IT systems as per client requirements
Network/Server Maintenance and Monitoring
- Support and administration of office network including but not limited to network switches, APs, firewall, UPS, Wi-Fi controller, etc
- Roll out software updates and patches using the software update server
- Monitor servers and services using various tools like but not limited to PRTG, CloudWatch
- Monitor and manage server backups regularly and start backups manually when automatic backups fail
- Help Cloud and DevOps team to configure and manage automation scripts
- Help Cloud and DevOps team to set up and configure CI/CD jobs using Jenkins, GitLab, etc
- Set up, configure, and manage Docker containers
- Ability to configure network firewall under supervision
- Create local websites on IIS, Nginx, and Apache
- Configure services like but not limited to DNS, DHCP under minimum supervision
- May also have to configure and troubleshoot Linux servers for application hosting, file sharing, and basic services
- Ability to configure and troubleshoot data center servers
Documentation, Training, Reports
- Create technical documentation
- Prepare reports as directed by management
- Review and evaluate new services and tools requested
- Manage and track licenses and subscriptions of various development/Ops tools and services like but not limited to SSL, JIRA, Office365, SendGrid
As a Tech Lead, you will
- Lead and mentor team members in troubleshooting and maintenance tasks
- Train team members on best practices and technical concepts
- Review and approve team outputs for quality and compliance
- Make critical decisions regarding task prioritization and issue resolution
- Foster a collaborative environment to enhance team productivity
Technical Qualifications
- Experience in software, hardware, and network troubleshooting
- Experience installing, configuring, and maintaining services such as IIS, MySQL, MSSQL, Active Directory, DNS, DHCP, WDS, WSUS, Hyper-V
- Experience with Docker
- Hands-on experience with cloud service providers like Azure, AWS, GCP is an added advantage
- Strong working knowledge of Windows OS and related applications
- Understanding of networking, TCP/UDP, and IP routing
- Knowledge of Linux server administration, including basic shell scripting and managing services, is good to have
Personal Skills
- Ability to stay calm and professional in troubleshooting and resolving support issues
- Likes working with people and training others
- Strong work ethic, personal accountability, and dependability
- Ability to adjust tasks and schedules and adapt to changing priorities
- Capable of working well under pressure
Education and Work Experience
- Graduate degree in computer-related field
- Over 5+ years of experience in system administration
- MCSE, MCSA, and Azure certifications are preferred but not required
Top Skills
What We Do
Creative Capsule was founded in 2003 in Kansas City and since then has grown into a team of more than 200 motivated software professionals in Overland Park Kansas, Zürich Switzerland, and Goa India. Our founders continue to be involved in day-to-day operations, bringing an overriding customer focus and a dedication to technical excellence. Many of our best clients are rapidly evolving SaaS and software startup companies and life sciences companies who share our passion for innovation.
Creative Capsule builds lasting development relationships. We create highly skilled and effective software teams that integrate seamlessly with our clients’ organizations. We do not deliver one-off projects. Instead, we work to understand each client’s unique business needs and culture, and then construct cohesive teams that empower our partners and strengthen their delivery capabilities.
Creative Capsule helps clients to transform their software delivery capacity. For each client, we build a dedicated development group that works hand-in-hand with their organization, creating a single virtual team. We ensure a close fit with each client by selecting team members that have technical and personal attributes that resonate with the client’s needs and culture. Each of our teams spans continents, providing an optimized balance of responsive local presence and cost-effective offshore resources, while operating as a single innovative and agile force that shares risks and rewards.
