About Us:
HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.
HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.
As a Senior IT Systems Engineer, you own corporate IT end-to-end - from Google Workspace and endpoint management to engineering enablement and cybersecurity partnership. You’ll be the technical authority on internal infrastructure, partnering with Engineering on security initiatives and ensuring our growing team has the tools and access they need to deliver.
Key Responsibilities:- Administer business productivity software (Google Workspace, Microsoft 365) including access, policy configuration, and license management
- Drive IT projects independently from scoping through delivery
- Manage endpoints via MDM ensuring adherence to device policy
- Gather information to chase an issue to resolution, even when unfamiliar. Leveraging and understanding logs, opening tickets with service providers, and keeping affected parties apprised.
- Triage and resolve internal IT requests, balancing reactive work with proactive improvements.
- Support the HQ technology stack including wireless networks, presentation equipment, conference rooms, phones, and printers.
- Own engineering tooling provisioning and licensing (GitHub, SaaS access)
- Administer cloud IAM (AWS, GCP) for non-production access — provisioning, group management, access reviews
- Partner with Engineering on security initiatives — SOC 2 evidence collection, IAM access reviews, endpoint security posture
- Support VPN and internal tooling that engineering depends on
- Create and deliver documentation regarding best practices and configuration changes
- Work from our headquarters in El Segundo, CA
- 6+ years of technical support experience for SMBs, whether internal or as an external consultant (MSP)
- A wide knowledge of troubleshooting principles, best practices, and premier support skills
- Exceptional problem-solving abilities with demonstrated experience recommending the right solution to complex challenges
- Experience with one or more IAM tools with a strong understanding of SSO, provisioning, as well as application and group management
- Demonstrated experience working alongside security/compliance teams on SOC 2 or similar
- Strong MacOS background and experience supporting Windows environments (physical and virtual endpoints)
- Experience working with on-prem virtualization platforms (VMware ESXi, Proxmox, AHV, etc.)
- Experience working in one or more major cloud provider environments (AWS, Azure, GCP)
- Experience troubleshooting networks (configuring routing, firewall rules & virtual private networks)
- Excellent communication and presentation skills with ability to explain technical concepts to various stakeholders
- Strong time management, organizational, written and verbal skills
- Startup experience and/or early stage SaaS experience
- Familiarity with FedRAMP, NIST 800-53, or similar government security frameworks
- Direct experience supporting a GSOC or SOC environment
- Low voltage & cabling experience
Additional Info:
- Base salary range for this position is $130,000 - $160,000 USD per year
- Eligible to participate in HiveWatch Equity Incentive Plan
*The final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience and expertise, location, and other business considerations.
Skills Required
- 7+ years of software engineering experience with strong coding skills in production environments
- 5+ years of SRE, DevOps, or production operations experience
- Expertise with cloud platforms (AWS preferred) and containerized applications (Docker, Kubernetes)
- Experience with Infrastructure as Code (Terraform)
- Proficiency in at least one object oriented programming language in our tech stack (Java, Kotlin, Python)
- Hands-on experience with relational databases and SQL performance optimization
- Experience with monitoring and observability tools (Prometheus, Grafana, DataDog, or equivalent)
- Strong debugging skills across distributed systems and microservices architectures
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
What We Do
Born from the frustration of experienced security professionals who understood the industry's biggest challenges, HiveWatch was created to solve what legacy systems couldn't. Security teams are drowning in video feeds and alarms while struggling with staff turnover and missed incidents. They're inundated with repetitive and mundane tasks, tying them down with low-impact and time-consuming work. This type of activity creates intense frustration, leading to complacency, burnout, high turnover, and is ultimately a waste of company funds and resources. As physical security grows and transforms, enabled by advancing AI and technology, it's critical for the industry to embrace this new era to improve the important work the people in physical security are doing. HiveWatch emerged as the antidote: a cloud-native platform that brings together disparate systems, reduces false alarms, and delivers actionable intelligence to security leaders so they can make better decisions. By removing monotonous and laborious tasks, security personnel can be upskilled and enabled to do more impactful, meaningful, and proactive work.
Why Work With Us
HiveWatch is a tech-forward, innovative, and inclusive organization leading the evolution of the physical security industry. We are a data-driven, tech-geek, and fun (at least we like to think so) group of people looking for more diverse perspectives to join us in defining what “keeping people safe” really means.
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