CORE RESPONSIBILITIES
System Administration & Infrastructure
- Identity & Access Management: Manage and maintain Microsoft Active Directory (AD) and integrated SSO solutions.
- MDM Ownership: Architect and oversee Mobile Device Management (MDM) policies across a heterogeneous environment comprising Windows, macOS, and Linux.
- Cloud & Domains: Administer Google Workspace at the Enterprise level.
- Cloud Infrastructure: Provide baseline support and monitoring for AWS environments (EC2, S3, IAM, Route 53).
- Network Management: Oversee office networking hardware (Firewalls, Switches, APs), VPNs, and SD-WAN configurations.
Security & Compliance
- Endpoint Protection: Deploy and manage enterprise-grade Antivirus/EDR solutions across all endpoints.
- Patch Management: Ensure 100% compliance on OS and third-party software updates.
- Audit Readiness: Maintain comprehensive documentation for IT assets, network diagrams, and security protocols.
- ISO 27001 Compliance: Uphold and support ongoing ISO 27001 certification requirements.
Service Desk Excellence
- Escalation Support: Serve as the final escalation tier for complex internal technical issues.
- Process Improvement: Refine ticketing workflows and build a comprehensive internal Knowledge Base.
- Onboarding/Offboarding: Automate the full lifecycle of employee hardware provisioning and software access management.
TECHNICAL REQUIREMENTS
- Operating Systems: Expert-level proficiency in Windows Server, macOS, and Linux (Ubuntu/Debian/RHEL).
- Directory Services: Deep experience with Active Directory, Group Policy (GPO), and Azure AD/Entra ID.
- SaaS & Cloud: Advanced Google Workspace administration and foundational AWS knowledge.
- Networking: Strong grasp of TCP/IP, DNS, DHCP, VLANs, and Firewall management.
- Security: Hands-on experience with EDR tools and MDM platforms.
SOFT SKILLS & QUALIFICATIONS
- Experience: 5+ years in IT operations, with at least 2 years in a Senior or Lead capacity.
- Service Mindset: Even at a senior level, you understand that internal stakeholders (employees) are the priority.
- Communication: Ability to translate complex technical concepts into clear, plain language for non-technical audiences.
- Problem Solver: A "find a way or make one" approach to technical roadblocks.
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What We Do
At Gradion, we consult businesses with Digital & Deep Tech. With over 23 years of experience and a global team of 300+ experts across 7 countries, our impact spans e-commerce, retail, mobility, travel & logistics, and intralogistics, where we’ve driven bold, measurable transformative technology solutions. Powered by the AI-first foundation, our journey is defined by customer stories of bold transformations in Business, Technology and People. We've partnered with visionary companies to architect the strategies, systems, and technologies that propelled them to extraordinary success. From large-scale platforms to AI, data, cybersecurity & robotic solutions, Gradion delivers tailored, future-ready solutions, empowering the next generation of Billion Dollar Companies.
