The Senior IT Support Specialist is responsible for ensuring seamless IT operations across all company sites by delivering high-quality technical support and resolving complex issues. The role supervises the IT support team, coordinates with business and operational functions, and implements ITIL-based processes to maintain service continuity, enabling smooth and efficient business operations in a fast-paced retail and warehouse environment.
Requirements
- 4+ years of experience in IT or technical support roles.
- Strong troubleshooting skills for hardware, software, and operating systems.
- Solid experience with ITIL processes, incident management, and helpdesk operations.
- Experience supporting retail, warehouse, or logistics environments.
- Bachelor’s degree in IT, Computer Science, or a related field.
- ITIL Certification (required).
- MS 365, Google Workspace, and Azure Fundamentals (AZ-900) knowledge.
Skills Required
- 4+ years of experience in IT or technical support roles.
- Strong troubleshooting skills for hardware, software, and operating systems.
- Solid experience with ITIL processes, incident management, and helpdesk operations.
- Experience supporting retail, warehouse, or logistics environments.
- Bachelor's degree in IT, Computer Science, or a related field.
- ITIL Certification.
- Knowledge of MS 365, Google Workspace, and Azure Fundamentals (AZ-900).
What We Do
Ninja is an online supermarket and delivery platform founded in 2022 in Riyadh, Saudi Arabia. It provides a wide range of products, including groceries, beauty, and household essentials, delivered in under 30 minutes through a network of dark stores. The company operates across Saudi Arabia and has expanded its services to other GCC countries, focusing on speed, reliability, and convenience for its customers.
